Counter Station

Question 1

7 key steps

Answer 1

• Smile and greet customers
• Take order, do suggestive selling, call out order
• Total the order and state the amount of purchase
• Receive the payment and give change if any
• Assemble order
• present the order
• Thank the customer and ask for repeat business

Question 2

Sequence of order call out

Answer 2

PC-counter#-product-quantity-please

Question 3

Sequence of assembling orders

Answer 3

Beverages-products in syri or box-sandwich/pies-softserve-fries

Question 4

Suggestive selling

Answer 4

Bev-main dish-side dish-dessert

Question 5

TAT

Answer 5

turn around time
90sec (1min 30sec)
Time starts when the customer reaches the counter until the cx leaves the counter w or w/out pending numberso

Question 6

FST

Answer 6

Food serving time

Time starts when cx leaves the counter w/ pending orders untill all items completely served to the customer

Question 7

Queuing time

Answer 7

270sec (4min 50sec)

3rd persons deep

Question 8

Promised time

Answer 8

Cooking time plus 2.5mins rounded up to the next minute

Question 9

OOT

Answer 9

outside order taking
When the counter line starts building up to 3 persons deep a dining crew maybe assigned to take orders starting from the 2nd person in the line in a zigzag motion

Question 10

FDS

Answer 10

Food delivery service

Question 11

LSM

Answer 11

Local store marketing