Controlling

Question 1

Steps in the control process

Answer 1

Establish standards
Measure performance
Compare perfomance to standards
Take corrective action, if necessary

Question 2

Steps in the control process

Answer 2

Establish standards
Measure performance
Compare perfomance to standards
Take corrective action, if necessary

Question 3

LEVELS OF CONTROL

Answer 3

strategic
Tactical
Operational-day to day

Question 4

6 areas of control

Answer 4

physical
human resources
informational
financial
structural
cultural

Question 5

structural area

Answer 5

bureaucractic control

decentralized control-an approach to organizational

Question 6

balanced scoreboard

Answer 6

gives top managers a fast but comprehensive view of the organization via four indicators.

• customer satisfactions
• internal processes
• innovation and improvement actives
• financial measures

Question 7

LEVELS OF CONTROL

Answer 7

strategic
Tactical
Operational-day to day

Question 8

6 areas of control

Answer 8

physical
human resources
informational
financial
structural
cultural

Question 9

structural area

Answer 9

bureaucractic control

decentralized control-an approach to organizational

Question 10

balanced scoreboard

Answer 10

gives top managers a fast but comprehensive view of the organization via four indicators.

• customer satisfactions
• internal processes
• innovation and improvement actives
• financial measures