Chapter 15

Question 1

communication

Answer 1

the transfer of information and understanding from one person to another

Question 2

sender

Answer 2

person wanting to share information

Question 3

reciever

Answer 3

person for whom the message is intended

Question 4

How the communication process works

Answer 4

encoding-translating a message into understandable symbols or languars

decoding-interpreting and trying to make sense of the message

Question 5

medium

Answer 5

the pathway by which a message travels

Question 6

The communciation process

Answer 6

sender
message
reciever
feedback

Question 7

medium richness

Answer 7

how well a particular medium conveys information and promotes learning

Question 8

Rich medium

Answer 8

best for non routine situations and to avoid over simplification

Question 9

lean medium

Answer 9

best for routine situations and to avoid overloading

Question 10

Barriers to communcation

Answer 10

physical
semantic
personal

Question 11

Semantic Barriers

Answer 11

semantics-the study of the meaning of words

Jargon-terminology specific to a particular profession or group

Question 12

downside of the digital age

Answer 12

security

idenitity theft

Question 13

how to be an effective speaker

Answer 13

tell them what youre going to say
say it
tell them what you said.