Chapter 2

Question 1

Evidence Based Management

Answer 1

Translating Principles based on BEST EVIDENCE

Pfeffer and Sutton!!!!!!!!!!!!!!

Question 2

Historical Perspective (CBQ)

Answer 2

Classical
Behavioral
Quantitative

Question 3

Contemporary Perspective (SCQM)

Answer 3

Systems
Contingency
Quality
Management

Question 4

Classical Viewpoint

Answer 4

Works More Eficiently

Question 5

Scientific Management-WHO?

Answer 5

Classical
FREDERICK TAYLOR
GILBRETH

TAYLOR LOVES BETH its just science

Question 6

Administrative Management-WHO?

Answer 6

Classical
Concerned w/ whole organization
FAYOL
WEBER

WEBER IS FAYO carroll administration

Question 7

Behaviorial Viewpoint

Answer 7

Human Behavior

Question 8

Early Behavorists

Answer 8

MUNSTBERGER
FOLLETT
MAYO

BURGER MAYO FOIL

early in the morning

Question 9

Human Relationships Movement

Answer 9

Light example
MASLOW
McGregor

McDonalds SLOW!

humans

Question 10

Quantitive Viewpoint

Answer 10

quanitive techinques to management

Question 11

Management Science

Answer 11

MATH

Question 12

Operations Management

Answer 12

Delivery

Question 13

efficeincy

Answer 13

having the right input and using them wisely

Question 14

soldiering

Answer 14

workers working with eachother to HOLD production

Question 15

Motion Studies

Answer 15

Standing with a stop watch (GILBRETH) whats the best way to do this?

Question 16

Therbigs

Answer 16

Physical Motion (GILBRETH)

Question 17

Differential rate system

Answer 17

helps prevent soldiering

Question 18

Taylor thought….

Answer 18

if you get paid more means you work HARDER

Question 19

Fayol and Weber used people as a…

Answer 19

TOOl

Question 20

Hugo Munsterberg

Answer 20

Father of industrial Pyschology

Question 21

Follett

Answer 21

Social worker

Question 22

Hawthorne effect

Answer 22

the light example!! Employees love attention

Question 23

Theory X

Answer 23

dont like work
lazy
CLASSIC

Question 24

Theory Y

Answer 24

people like to work
creative
postive 
optimistic
CONTEMPORARY

Question 25

McGregors says…

Answer 25

However you view your workers, that is how theyre going to act yo

Question 26

Open System

Answer 26

enviroment

Question 27

closed

Answer 27

little interaction

Question 28

Systems Viewpoint

Answer 28

collection of subsystems

INTERREALTED

Question 29

Contingency Viewpoint

Answer 29

Not one size fits all

YOU the manager have to do the diagnosis

Question 30

Total Quality Management (TQM)

Answer 30

led by TOP management
CONTINUOUS IMPROVEMEnT
INVOLVE!!!
LISTEN
IDENTIFY

Question 31

Learning Organization

Answer 31

Activity CREATES
MUST KEEP UP
GENERALIZE