Conflict resolution Flashcards
1
Q
one side acquiesces to the other; appropriate when one party recognizes that they are in error
A
Yielding
2
Q
the preferred approach, which focuses on achieving goals together and is a “win-win” system
A
Collaboration
3
Q
both sides make trade-offs
A
Compromise
4
Q
conflict is seen as a zero-sum game that is won by one party and lost by the other
A
Competition
5
Q
Four Aspects of a Message
A
Content
self-revelation
relationship
appeal to act
6
Q
where have we come from, where are we now, and where are we going?
A
Situational awareness
7
Q
requires adequate diagnosis of the problem, generation of solutions, and assessment of chances of adverse outcomes
A
Decision making
8
Q
delegation of assigned tasks so no single individual is overloaded
A
Workload distribution
9
Q
A
