Communication & negotiation L1 Flashcards
What sort of presentation methods do you use, give examples of when differing methods and techniques are appropriate?
Verbal presentation – e.g. to members of planning committee
Written presentations – to client at key decision making.
Consider who the audience is and their level of knowledge/purpose of the information provided.
How do you prepare for meetings or presentations with clients?
- Fully researching topic/project at hand
- Agendas
- Prepare and practice presentation material
What is the key behind successful negotiations and presentations?
Open, transparent communication.
Setting out the task at hand as a shared problem
Use inclusive language.
Ask the other party what it would take for them to find the position acceptable.
If you had to do a technically detailed presentation to completely non-technical people how would you prepare yourself?
Visual aids
Preparation
Use inclusive non-technical language
Present in front of non-technical peers as practice
What skills do you need to communicate effectively?
What current challenges is Covid and/or Brexit bringing to Communication & Negotiation?
Can be more difficult to negotiate when not in person.
Presenting to people who do not have access to IT equipment.
How do you ensure that the frequency of communication is acceptable?
What can be a barrier to negotiating effectively?
Why is negotiation important?
What is principled negotiation?
What do RICS set out as best practice for the use of social media?
What would be a good way to facilitate negotiations in your role?
What RICS guidance is this best practice set out within?
