Communication and Negotiation (Level 2)

Question 1

What are the various negotiating techniques?

Answer 1

• Preparation and planning.
• Active listening
• Communicate clearly, concisely and persuasively.
• Negotiation tactics such as mirroring.

Question 2

Which of the pre negotiation techniques do you favour?

Answer 2

Preparation and planning as understanding the supporting data that is being discussed is extremely important to progress through the negotiation.

Question 3

What should you consider before going into a negotiation?

Answer 3

• Understand negotiation authorisation level.
• Assess strengths and weaknesses.
• Research and gather information on the data and parties you’re negotiating with.

Question 4

Can you be open and honest when negotiating a Final Account?

Answer 4

Always act impartially in accordance with the contract, in line with Rule 1 of the RICS rules of conduct.

Question 4

How do you change your style when dealing with clients, contractors and colleagues?

Answer 4

Act the same style for all parties by open, honest and fair whilst acting in your companies’ interests.

Question 5

How would you structure a professional report?

Answer 5

• Title page.
• Abstract.
• Table of contents.
• Introduction.
• Methodology/ main body.
• Discussion.
• Conclusion/ recommendations.
• Appendices.

Question 6

What would you consider before delivering a technical presentation to client team?

Answer 6

• Understand the audience and their level of knowledge and interests.
• Define the objectives of the presentation.
• Organise content in a logical manner.
• Anticipate questions/ concerns.

Question 7

How did you prepare for a negotiation?

Answer 7

• Good preparation on the data/ facts which was to be negotiated.
• Understanding who was going to be in the meeting and what the relationship was like.
• Understanding their arguments and preparing counter arguments.
• Having a final number in mind.

Question 8

Can you give me examples of different negotiation styles you may employ dependent upon the particular issue at stake?

Answer 8

• Competitive/ assertive when focus is maximising their own interests.
• Collaborative when creating value for all parties is the main goal.
• Accommodating when maintaining relationships is important.

Question 9

What negotiation strategies do you consider?

Answer 9

• Collaboration.
• Competitive.
• Compromise

Question 10

Can you outline the meeting minutes format?

Answer 10

Health and safety, design, programme, commercial and any other business.

Question 11

Did you use an agenda for the meetings? If so, please explain the content.

Answer 11

The agenda is based on last weeks minutes, of which will be amended as we go through the meeting. Anything new is added to the running agenda.