Communication and Negotiation Flashcards
Warley Hill Office Refurb
How did you communicate effectively?
When the client first notified me of the desire to include refurbishment works at Warley Hill, I spoke with the contractor and then wrote in person to prime them for potential additional works.
Once scaffold was complete, I completed a survey and produced a report with repair schedule. This report incldued the repairs and gave them a priority/urgency rating to communicate easily to the client. I also included annotated drawings to indicate the location of the works.
I provided the contractor with the report, drawings and schedule which included quantities.
Finally a meeting was held with the client to effectively communicate the urgent works and ensure all parties were clear with what was being instructed.
Warley Hill Office Refurb
How did you ensure the client understood the works required?
I completed a survey report with photographs and urgency scale against the works. I also annotated the drawings of the project so that the locaiton of the works could be understood.
Explain your communication skills
Stress management/emotion control
Verbal
Written
Presentation
Listening
Explain how different forms of communcation can be more suitable in different situations
If it is a legal matter always written
Site inspectino reports for progress
Talk on the phone if somone is confrontational
Explain a situatino when a visual presentation would be beneficial to your client
When visually attempting to present options, talk through feasibility
Risk management workshops
When a client needs assisatance in obtaining a goal
What type of negotiator do you believe you are?
Analyst (conflict avoidant)
Explain some typical negotiation skills
Distributive Negotiation.
Integrative Negotiation.
Multiparty Negotiation.
Team Negotiation.
Positional Negotiation.
Prepare.
Information Exchange.
Bargain.
What do you understand as relevant negotiation techniques?
Some of the most common are distributive negotiation, integrative negotiation, team negotiation, and multiparty negotiation.
How do you change your style of communication and negotiation when dealing with clients, contractors and colleagues?
I act professionally in every facet of my life
My style does not alter as such but I do not necessariliy need to record conversations with colleagues in writing unless it is project specific
What would you consider before delivering a technical presentation to a client team?
I have the facts
I am able to answer questions
I have seeked advise and support for the limtations in my knowledge
Wha current challenges is Brexit and the economy bringing to communcation & Negotiation?
Cost of labour
Cost of materials
Timescales due to limited supply
Using an example, explain what contractural terms have you negotiated?
I have recently negotatied loss and expense and EOT claims for a project in Cambridge, where the issue was a relevant event but was not cause for the delay
How do you take minutes?
Make note of all attending participants, purpose of the meeting, address any business previously discussed and make notes of everything discussed in this meeting and if applicable, when the next meeting might be. These notes are then typed up and distributed accordingly.
How do you prepare for your meetings/How do you manage meetings?
I review the previous meeting notes and also review any relevant documents such as drawings or specifications and emails so that I understand the purpose of this meeting.
What are the types of negotiation outcome?
Competitive
Collaborative
Compromising
Accomodating
Avoidance
