Communication Flashcards

1
Q

Listener Types

A

Lost
Interrupting
Shrewd
Dramatic

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2
Q

Listening Types

A

Intentional
Systemic
Curious
Progressive

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3
Q

Benefits

A
Help
Perspective
Value
Fulfilment 
Truth
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4
Q

5 Levels of Listening

A
Yourself
Content
Context
Concealed
Meaning
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5
Q

Dimensions

A

Experiential
Relational
Environmental
Transformational

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6
Q

Interalised Thinking Styles

A
Negativisation - filtering
Polarisation - black and white
Generalisation
Catastrophisation - magnification
Personalisation - self-blame
Emotionalisation - emotional reasoning
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7
Q

Externalised Thinking Styles

A
Judge - own sense of fairness
Officer - critical should/must
Diva - expects others to change
Oracle - always right
Martyr - magical thinking
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