Communication Flashcards
1
Q
Listener Types
A
Lost
Interrupting
Shrewd
Dramatic
2
Q
Listening Types
A
Intentional
Systemic
Curious
Progressive
3
Q
Benefits
A
Help Perspective Value Fulfilment Truth
4
Q
5 Levels of Listening
A
Yourself Content Context Concealed Meaning
5
Q
Dimensions
A
Experiential
Relational
Environmental
Transformational
6
Q
Interalised Thinking Styles
A
Negativisation - filtering Polarisation - black and white Generalisation Catastrophisation - magnification Personalisation - self-blame Emotionalisation - emotional reasoning
7
Q
Externalised Thinking Styles
A
Judge - own sense of fairness Officer - critical should/must Diva - expects others to change Oracle - always right Martyr - magical thinking