Communication Flashcards
define COMMUNICATION
complex, dynamic, & ongoing exchange between 2 people that is a continuous development from infancy; consists of 5 components
what are the 5 components of communication
message, sender, method, receiver, feedback
define the MESSAGE
expression of thoughts/feelings in words, symbols, or body language
define the METHOD
conveys message via words, symbols, gestures, or combination
define the FEEDBACK
verifies that message was receieved as intended
define the RECEIVER
person that interprets & reconstructs message; how it is received depends on many factors
nonverbal communication is also called what
body language
describe nonverbal communication
partly learned & partly instinctive; most accurate method of communicating; can be intentional or not; 8 ways
list 8 ways of nonverbal communication
- physical appearance & dress
- body movement & posture
- facial expression
- gestures
- eye contact
- voice tone & volume
- silence
- touch
what are the 3 types of personality
passive/unassertive, aggressive, & assertive
describe a PASSIVE/UNASSERTIVE PERSONALITY
unable to share feelings/needs/help; apologetic, weak & soft vioce, little eye contact, fidget, compliant; sacrificial; hurt/angry when taken advantage of
describe an AGGRESSIVE PERSONALITY
very destructive, selfisih, demanding, & manipulative; use angry vocals to dominate/harm
describe an ASSERTIVE PERSONALITY
empowered & confident in feelings, firm, eye contact, self-respect, accountable
define INTRAPERSONAL COMMUNICATION
thinking to yourself to help control emotional response
define INTERPERSONAL COMMUNICATION
between at least 2 people & vary w/relationship
social communication is what
light & superficial
describe THERAPEUTIC COMMUNICATION
purposeful & goal oriented to promote trust, achieve goals, understand to cause change, provide, info, & decrease anxiety’ 6 components & 3 phases
what are the 6 components of therapeutic communication
listening & observing, warmth, genuineness, attentiveness, empathy, postive regard
why should you use empathy instead of sympathy when using therapeutic communication?
lose objectivity w/sympathy
Cognitive domain is apart of the component LISTENING & OBSERVING. define COGNITIVE DOMAIN
words
Affective domain is apart of the component LISTENING & OBSERVING. define AFFECTIVE DOMAIN
tone
what are the 3 phases of THERAPEUTIC COMMUNICATION
orientation, working, termination
describe the ORIENATATION PHASE of therapeutic communication
learn about individual, establish contract, & begin to build relationship
describe the WORKING PHASE of therapeutic communication
patient care/working toward goal
describe the TERMINATION PHASE of therapeutic communication
goal met leading to end of relationship
list factors for communication
- congruence
- time & setting
- proxemics
- biases
- physical disabilities
define proxemics
how close you can be before they become uncomfortable
define congruence
verbal & nonverbal signs match
define incongruence
verbal & nonverbal signs do not match
communication blocks produce what
an obscure message
list types of communication blocks
belitting, disagreement, agreement, defending, stereotype, giving false reassurances, giving advice, changing the subhect, asking close-ended and why questions, probing, physical/sensory disabilities, cultural differences
give ways to enhance communication
clarify, validate, give info, reflect, paraphrase, ask broad questions, use general elads, offer, self, use humor, focus, & state observations
what are the 3 types of leaders
transformational, transactional, & stewardship
define the TRASNFORMATIONAL LEADER
visionary, charismatic, collective interests, teamwork & commitment, sensitive to needs, change situations w/plans
define the TRANSACTIONAL LEADER
stability & status quo, obey command & discourage creativity, motivate w/rewards & punishment
define the STEWARDSHIP LEADER
serve others rather than self-interest; empower decisions & growth; negotiations, respsect, kindness, & commitment
