Client care - Level Two Flashcards
Tell me about an example of how you have provided good client care.
Tell me about an example of when you have provided a high standard of service to a client
How have you dealt with an unrealistic client deadline?
How have you dealt with unrealistic client expectations?
Tell me about the approach you have taken when dealing with a non technical lay client.
Tell me about the approach you have taken when dealing with a client with a higel level of property knowledge
How have you established a client’s objectives?
How have you confirmed a client’s brief?
How have you established a scope of services?
How have you calculated fees for professional services?
How have you compiled an appointment document?
How have you established project stakeholders and their status within a project?
How have you set up communication systems with a client and stakeholders?
How have you issued reports to a client?
How have you dealt with a complaint?
