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GSP 202 > Chpt 6 Conflict Handling Styles > Flashcards

Chpt 6 Conflict Handling Styles Flashcards

1
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QUESTION

A

OPTION 1

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2
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  1. What does the term “conflict” derive from in Latin? (a) Confligere (b) Conflictus (c) Confluens (d) Concordia)
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Answer: a) Confligere

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3
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  1. Which metaphor is most commonly associated with conflict? (a) Water (b) Heat (c) Wind (d) Darkness)
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Answer: b) Heat

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4
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  1. What is the first step in conflict analysis? (a) Choosing a solution (b) Identifying the actors involved (c) Negotiating terms (d) Avoiding the conflict)
A

Answer: b) Identifying the actors involved

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5
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  1. Who are internal parties in conflict situations? (a) Only friends and family members (b) Core parties directly involved in the conflict (c) External stakeholders (d) Mediators and third parties)
A

Answer: b) Core parties directly involved in the conflict

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6
Q
  1. What does “opportunity structure” refer to in conflict handling? (a) Political and economic conditions (b) The power dynamic in the conflict (c) External interference in conflicts (d) Conditions enabling or hindering violence)
A

Answer: d) Conditions enabling or hindering violence

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7
Q
  1. What is the central focus in strategic thinking during conflict handling? (a) Generating power (b) Defining the problem (c) Avoiding confrontation (d) Establishing trust)
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Answer: b) Defining the problem

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8
Q
  1. Which conflict handling style involves self-sacrifice to satisfy the other party’s needs? (a) Compromising (b) Collaborating (c) Accommodating (d) Competing)
A

Answer: c) Accommodating

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9
Q
  1. What is the main feature of the “avoiding” style? (a) High assertiveness and high cooperation (b) Unassertiveness and uncooperativeness (c) Intermediate assertiveness (d) Complete avoidance of responsibility)
A

Answer: b) Unassertiveness and uncooperativeness

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10
Q
  1. What is a potential drawback of the accommodating style? (a) Leads to aggression (b) Ignores future relations (c) Gives one party more power (d) Fails to address immediate concerns)
A

Answer: c) Gives one party more power

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11
Q
  1. The collaborating style results in a: (a) Win-win outcome (b) Win-lose outcome (c) Lose-lose outcome (d) Delayed resolution)
A

Answer: a) Win-win outcome

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12
Q
  1. Which conflict handling style emphasizes “win some, lose some”? (a) Compromising (b) Avoiding (c) Competing (d) Accommodating)
A

Answer: a) Compromising

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13
Q
  1. What does “problem-solving” in conflict handling focus on? (a) Suppressing the other party’s views (b) Listening and finding solutions collaboratively (c) Avoiding confrontation (d) Asserting dominance)
A

Answer: b) Listening and finding solutions collaboratively

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14
Q
  1. What is the key issue with confrontation/fighting styles? (a) It promotes collaboration (b) It creates trust between parties (c) It often leads to violence and unresolved issues (d) It is the quickest way to resolve disputes)
A

Answer: c) It often leads to violence and unresolved issues

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15
Q
  1. Domination in conflict is rooted in: (a) Power relationships (b) Mutual trust (c) Collaborative approaches (d) Avoidance techniques)
A

Answer: a) Power relationships

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16
Q
  1. Which conflict handling style leaves a “grudge” after resolution? (a) Accommodating (b) Avoiding (c) Competing (d) Collaborating)
A

Answer: c) Competing

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17
Q
  1. Forgiveness as a conflict resolution style promotes: (a) Suppressing emotions (b) Greater hope and self-confidence (c) Increased stress (d) Grudges)
A

Answer: b) Greater hope and self-confidence

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18
Q
  1. Assertiveness in conflict handling is defined as: (a) Satisfying the other party’s concerns (b) Behaviors that satisfy one’s own concerns (c) Avoiding confrontation (d) Emphasizing mutual benefits)
A

Answer: b) Behaviors that satisfy one’s own concerns

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19
Q
  1. Cooperativeness refers to behaviors that: (a) Satisfy one’s own concerns (b) Avoid conflict entirely (c) Satisfy the concerns of others (d) Dominate the opposing party)
A

Answer: c) Satisfy the concerns of others

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20
Q
  1. What does the selection of a conflict handling style depend on? (a) The trust level between parties (b) Time pressure involved (c) Importance of issues to the parties (d) All of the above)
A

Answer: d) All of the above

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21
Q
  1. Which style is ineffective when there are high emotional stakes? (a) Collaborating (b) Avoiding (c) Compromising (d) Accommodating)
A

Answer: b) Avoiding

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22
Q
  1. Which handling style is high in assertiveness but low in cooperation? (a) Collaborating (b) Competing (c) Compromising (d) Accommodating)
A

Answer: b) Competing

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23
Q
  1. What is a common problem with the competing style? (a) Promotes future collaboration (b) Leaves grudges behind (c) Ensures trust among parties (d) Leads to equal power distribution)
A

Answer: b) Leaves grudges behind

24
Q
  1. What is a key element of effective problem-solving in conflicts? (a) Avoiding direct communication (b) Trust and dialogue between parties (c) Quick resolution with no discussion (d) Assertive dominance)
A

Answer: b) Trust and dialogue between parties

25
Q
  1. Forgiveness as a conflict resolution strategy reduces: (a) Trust and compassion (b) Hope and self-confidence (c) Anger, hurt, and stress (d) Relationships and cooperation)
A

Answer: c) Anger, hurt, and stress

26
Q
  1. Which factor does not influence the choice of a conflict handling style? (a) Importance of the issue (b) Economic status of the parties (c) Time constraints (d) Trust level between the parties)
A

Answer: b) Economic status of the parties

27
Q
  1. (Which of the following best defines conflict resolution according to Miller (2003)? a) Suppression of conflict through force b) Constructive solving of problems to address conflict sources c) Avoiding conflict entirely d) Imposition of solutions by an authority)
A

Answer: b

28
Q
  1. (What is the key difference between conflict resolution and conflict management? a) Conflict resolution focuses on suppressing issues, while conflict management focuses on solving problems b) Conflict resolution is a theoretical design, while conflict management involves operational implementation c) Conflict resolution applies to international cases, while conflict management applies locally d) Conflict resolution is competitive, while conflict management is cooperative)
A

Answer: b

29
Q
  1. (The method of conflict resolution that involves preventing conflicts before they occur is referred to as: a) Reactive methods b) Proactive methods c) Competitive processes d) Inquisitorial methods)
A

Answer: b

30
Q
  1. (In litigation, the role of the judge is: a) An advocate for one party b) A mediator between parties c) A neutral umpire d) An inquisitor of facts)
A

Answer: c

31
Q
  1. (Which conflict resolution process is described as a facilitated negotiation where a third party helps disputants manage or resolve their conflict by consent? a) Mediation b) Arbitration c) Litigation d) Suppression)
A

Answer: a

32
Q
  1. (What is the primary objective of conflict transformation? a) To suppress and conceal the root causes of conflict b) To impose external solutions on conflicting parties c) To build lasting relationships by changing perceptions and behaviors d) To win disputes through competitive processes)
A

Answer: c

33
Q
  1. (Conflict suppression involves: a) Using force or power to suppress and impose solutions b) Negotiating solutions acceptable to all parties c) Transforming relationships and resolving issues d) Employing mediation to manage conflicts)
A

Answer: a

34
Q
  1. (In the adversarial method of litigation, the parties to the conflict: a) Cooperate to find solutions b) Engage in accusations and contentious arguments c) Work collaboratively with a mediator d) Have no control over evidence presentation)
A

Answer: b

35
Q
  1. (The cooperative process of conflict resolution typically results in: a) A win-lose outcome b) Impasses in negotiation c) Mutually beneficial solutions d) Competitive hostility)
A

Answer: c

36
Q
  1. (What is a significant limitation of competitive conflict resolution processes? a) They always result in win-win outcomes b) They build trust between the conflicting parties c) They limit options for mutual gain d) They enhance cooperation)
A

Answer: c

37
Q
  1. (Which of these is NOT a constraint to effective conflict management? a) Cultural and religious variables b) Lack of cooperation from parties c) Use of neutral and objective facilitators d) Suspicion and mistrust)
A

Answer: c

38
Q
  1. (Alternative Dispute Resolution (ADR) includes methods like: a) Suppression and forceful imposition b) Litigation and coercion c) Mediation, arbitration, and conciliation d) Avoidance and hostility)
A

Answer: c

39
Q
  1. (What does the proactive method of conflict resolution primarily aim to achieve? a) Suppress existing conflicts b) Prevent conflicts from arising c) Resolve conflicts after they escalate d) Transform relationships)
A

Answer: b

40
Q
  1. (The process of reducing the negative and destructive capacity of conflict is referred to as: a) Conflict transformation b) Conflict suppression c) Conflict management d) Litigation)
A

Answer: c

41
Q
  1. (According to Best (2006), conflict resolution connotes: a) An endless negotiation process b) Finality where parties are satisfied with the outcome c) The competitive suppression of one party’s interests d) Avoidance of contentious issues)
A

Answer: b

42
Q
  1. (Which of these is an example of an inquisitorial litigation method? a) A public trial with adversarial arguments b) Commissions of inquiry with controlled evidence presentation c) Mediation by a neutral third party d) A facilitated negotiation)
A

Answer: b

43
Q
  1. (Which of the following is a major disadvantage of litigation in conflict resolution? a) It is quick and saves time b) It nurtures acrimony and delays c) It involves neutral facilitation d) It allows voluntary settlements)
A

Answer: b

44
Q
  1. (Conflict management works effectively when facilitators: a) Are aligned with one party’s interests b) Are neutral and objective c) Imposes decisions on both parties d) Focus solely on short-term solutions)
A

Answer: b

45
Q
  1. (In mediation, the mediator’s role is to: a) Impose solutions on conflicting parties b) Advocate for one party c) Facilitate discussions without taking sides d) Lead competitive arguments)
A

Answer: c

46
Q
  1. (Conflict transformation is best described as: a) Suppressing unresolved issues b) Changing perceptions, relationships, and behaviors c) Imposing decisions through force d) Avoiding confrontation entirely)
A

Answer: b

47
Q
  1. (What does the term “conflict containment” imply according to Burton (1990)? a) Resolving conflicts amicably b) Suppressing conflicts with force c) Preventing conflicts from escalating d) Managing conflicts through dialogue)
A

Answer: c

48
Q
  1. (What distinguishes conflict transformation from conflict resolution and conflict management? a) Transformation focuses on finding legal solutions b) Transformation aims to build long-term relationships and change perceptions c) Transformation emphasizes imposing solutions d) Transformation primarily handles material conflicts)
A

Answer: b

49
Q
  1. (Which of the following is NOT a key feature of the adversarial litigation process? a) Equal level playing field for parties b) Clear presentation of evidence and arguments c) Judge as an umpire d) Mediator imposing solutions)
A

Answer: d

50
Q
  1. (What is the major constraint of conflict management? a) Lack of court intervention b) Absence of third-party facilitation c) Mistrust and lack of cooperation among conflicting parties d) Over-reliance on cultural variables)
A

Answer: c

51
Q
  1. (Which conflict resolution strategy is considered a facilitated negotiation process? a) Mediation b) Litigation c) Arbitration d) Suppression)
A

Answer: a

52
Q
  1. (What is a primary characteristic of the inquisitorial litigation method? a) Parties control the presentation of evidence b) It involves full-scale litigation processes c) The adjudicating body controls evidence collection and questioning d) It fosters acrimony between the parties)
A

Answer: c

53
Q
  1. (Which of the following is a principle of conflict resolution? a) Prioritizing war over peaceful solutions b) Suppressing dissenting opinions c) Applying rules and regulations to guide disputing parties d) Avoiding third-party interventions)
A

Answer: c

54
Q
  1. (What is the main focus of conflict suppression as a conflict resolution process? a) Promoting cooperation between conflicting parties b) Imposing unsustainable solutions c) Creating a win-win outcome d) Fostering mutual understanding)
A

Answer: b

55
Q
  1. (Why is conflict transformation critical at the communal and national levels? a) It reinforces the competitive process b) It addresses structural issues causing conflicts c) It ensures speedy resolution through adjudication d) It suppresses cultural patterns and values)
A

Answer: b

56
Q
  1. (What is a limitation of the competitive approach to conflict resolution? a) Encourages a win-win outcome b) Fosters trust and cooperation c) Increases animosity and distrust between parties d) Promotes voluntary agreements)
A

Answer: c

GSP 202 (13 decks)

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