Chp 4 Terms - Social Interaction to Social Organization Flashcards
social interaction
Involves people communicating face to face or via computer, acting and reacting in relation to other people. It is structured around norms, roles, and statuses.
emotion management
The act of obeying “feeling rules” and responding appropriately to situations.
role conflict
Occurs when two or more statuses held at the same time place contradictory role demands on a person.
emotion labour
Emotion management that many people do as part of their job and for which they are paid.
role strain
Occurs when incompatible role demands are placed on a person in a single status.
reference group
A group of people against whom individuals evaluates their own situation or conduct.
primary group
A social group in which norms, roles, and statuses are agreed on but are not put into writing. Social interaction leads to strong emotional ties. It extends over a long period and involves a wide range of activities. It results in group members knowing one another well.
secondary group
A social group that is larger and more impersonal than a primary group. Compared with primary groups, social interaction in secondary groups creates weaker emotional ties. It extends over a shorter period and involves a narrow range of activities. It results in most group members having at most a passing acquaintance with one another.
formal organizations
Secondary groups designed to achieve specific and explicit objectives.
social category
A group composed of people who share similar status but do not identify with one another.
bystander apathy
Occurs when people observe someone in an emergency but do not offer help because they feel no responsibility for the incident and justify their inaction by the fact that others are not responding to it.
social group
A group composed of one or more networks of people who identify with one another and adhere to defined norms, roles, and statuses.
social network
A bounded set of units that are linked by the exchange of material or emotional resources.
groupthink
Group pressure to conform despite individual misgivings.
dramaturgical analysis
Views social interaction as a sort of play in which people present themselves so that they appear in the best possible light.
