Chapter 9

Question 1

A negative interaction between two or more interdependent people, rooted in some actual or perceived disagreement

Answer 1

Conflict

Question 2

The way we engage in conflict and address disagreements with relational partners.

Answer 2

Conflict management

Question 3

Conflict that is managed poorly and has a negative impact on the individuals and relationships involved.

Answer 3

Unproductive conflict

Question 4

Conflict that is managed effectively.

Answer 4

Productive conflict

Question 5

True/False Productive Conflict means a successful resolution of the dispute

Answer 5

False

Question 6

Four conflict triggers

Answer 6

Inaccurate Perceptions
Incompatible Goals
Relational Transgressions
Provocation

Question 7

Triggers that occur from making inaccurate assumptions about someone

Answer 7

Inaccurate perceptions

Question 8

Triggers that occur from parties seeking different outcomes

Answer 8

Incompatible goals

Question 9

Triggers from violating or assumed violations of relationships or trust

Answer 9

Relational transgressions

Question 10

The intentional instigation of conflict.

Answer 10

Provocation

Question 11

When one person has power over another, that dynamic can cause one or both of the people to handle conflict unproductively.

Answer 11

Power Dynamics

Question 12

Feeling so threatened by conflict that most disagreements are taken as personal insults or assaults.

Answer 12

Taking Conflict Personally

Question 13

The dominant temper, attitudes, and outlook of relational partners.

Answer 13

Communication climate

Question 14

A communication climate in which the people involved feel threatened or controlled.

Answer 14

Defensive

Question 15

A communication climate that offers communicators a chance to practice empathy and honestly explore the issues involved in the conflict situation.

Answer 15

Supportive

Question 16

A smaller group of people within a culture who are distinguished by features such as race, religion, age, generation, political affiliation, gender, sexual orientation, economic status, educational level, occupation, and a host of other factors.

Answer 16

Cocultures

Question 17

Multiple abusive attacks on individual targets conducted through electronic channels

Answer 17

Cyberbullying

Question 18

The posting of provocative or offensive messages to whole forums or discussion boards to elicit some type of general reaction.

Answer 18

Trolling

Question 19

6 types of conflict resolution

Answer 19

Avoiding
Obliging
Direct fighting
indirect fighting
Compromising 
Collaborating

Question 20

An escapist tactic used to stay away from direct conflict, for example, walking away, changing the subject, or postponing conflict.

Answer 20

Avoiding

Question 21

An escapist tactic used to stay away from direct conflict, for example, giving in to the other person’s wishes

Answer 21

Obliging

Question 22

Competitive Conflict style in which people use assertiveness to argue openly to get their way, which can sometimes lead to verbal aggressiveness.

Answer 22

Direct Fighting

Question 23

Conflict style that involves using passive-aggressive tactics to express conflict without engaging in it openly

Answer 23

Indirect fighting

Question 24

Cooperative, A way to resolve conflict in which both parties must give up something to gain something.

Answer 24

Cooperative strategies

Question 25

To openly take responsibility for your own misbehavior in a miscommunication

Answer 25

Apologize

Question 26

A conflict reconciliation strategy in which people emotionally move past the conflict and let go of the bitterness and resentment.

Answer 26

Forgive