Chapter 10

Question 1

A collection of more than two people who share some kind of relationship, communicate in an interdependent fashion, and collaborate toward some shared purpose

Answer 1

Group

Question 2

Three key characteristics of groups

Answer 2

Shared identity
Common goals
Interdependent relationships

Question 3

Members of a group perceive themselves as a group

Answer 3

shared identity

Question 4

Members of a group identify with one another because they have one or more goals in common

Answer 4

Common goals

Question 5

Members are connected to one another and communicate in an interdependent way

Answer 5

Interdependent relationships

Question 6

A long-lasting group that forms around the relationships that mean the most to its members.

Answer 6

Primary Groups

Question 7

A set of individuals who come together to address personal problems while benefiting from the support of others with similar issues

Answer 7

support groups

Question 8

A group in which membership offers opportunities to form relationships with others.

Answer 8

Social groups

Question 9

A group with a specific mission

Answer 9

problem-solving group

Question 10

A group that works together to carry out a project or specific endeavor or to compete against other teams.

Answer 10

team

Question 11

5 stages of group development

Answer 11

forming, storming, norming, performing, and adjourning

Question 12

The stage of group development in which group members try to negotiate who will be in charge and what the group’s goals will be

Answer 12

Forming

Question 13

The stage of group development in which members inevitably begin experiencing conflicts over issues such as who will lead the group and what roles members will play

Answer 13

Storming

Question 14

The stage of group development in which members establish agreed-upon norms that govern expected behavior

Answer 14

Norming

Question 15

Recurring patterns of behavior or thinking that come to be accepted in a group as the “usual” way of doing things.

Answer 15

Norms

Question 16

The stage of group development in which members combine their skills and knowledge to work toward the group’s goals and overcome hurdles

Answer 16

Performing

Question 17

The stage of group development in which members reflect on their accomplishments and failures as well as determine whether the group will disassemble or take on another project.

Answer 17

Adjourning

Question 18

A final get-together to celebrate a group’s achievements

Answer 18

Termination ritual

Question 19

A stage of group development in which groups experience a period of inertia or inactivity until they become aware of time, pressure, and looming deadlines, which then compel group members to take action.

Answer 19

Punctuated Equilibrium Model

Question 20

Five things that happen as groups become larger

Answer 20

1. Interaction becomes more formal
2. Members have limited opportunities to contribute
3. Communication becomes less intimate
4. The interaction consumes more time
5. Relationships become more complex

Question 21

A small subgroup of individuals who have bonded together within a group; also called coalitions .

Answer 21

Cliques

Question 22

Subgroups that are positioned against other subgroups.

Answer 22

Countercoalitions

Question 23

The exclusion of a particular group member (or members)

Answer 23

Social Ostracism

Question 24

Failure to invest the same level of effort in the group that people would put in if they were working alone or with one other person

Answer 24

Social loafing

Question 25

Four methods to manage social loafing

Answer 25

1. Establish objectives and performance goals
2. Establish individual accountability
3. Encourage team identity and owndership
4. stay in contact

Question 26

A pattern of interaction that governs who speaks with whom in a group and about what.

Answer 26

Networks

Question 27

A network in which information is passed from one member to the next rather than shared among members

Answer 27

Chain Network

Question 28

A network in which all members are an equal distance from one another and all members interact with each other

Answer 28

All-channel network

Question 29

A network in which all group members share their information with one central individual, who then shares the information with the rest of the group.

Answer 29

Wheel Network

Question 30

Roles that are concerned with the accomplishment of the group’s goals.

Answer 30

Task Roles

Question 31

Group roles that evolve to reflect individual members’ personality traits and interests.

Answer 31

Social Roles

Question 32

Roles that create problems because they serve individual members’ priorities at the expense of overall group needs.

Answer 32

Antigroup roles

Question 33

A situation that arises in a group whenever expectations for members’ behavior are incompatible.

Answer 33

Role Conflict

Question 34

The degree to which group members have bonded, like each other, and consider themselves to be one entity.

Answer 34

Cohesion

Question 35

Fear or anxiety associated with communication, which is often a common barrier to effective delivery.

Answer 35

Communication Apprehension