Chapter 11

Question 1

The ability to direct or influence others’ behaviors and thoughts toward a productive end.

Answer 1

Leadership

Question 2

Power that comes from an individual’s role or title

Answer 2

Legitimate power

Question 3

Power that stems from a person’s ability to threaten or harm others

Answer 3

Coercive Power

Question 4

Power that derives from an individual’s capacity to provide rewards

Answer 4

Reward Power

Question 5

Power that comes from the information or knowledge that a leader possesses.

Answer 5

Expert Power

Question 6

Power that stems from the admiration, respect, or affection that followers have for a leader

Answer 6

Referent power

Question 7

A leader who controls the group’s communication by conveying specific instructions to members

Answer 7

Directive

Question 8

A leader who attends to group members’ emotional needs.

Answer 8

Supportive Leader

Question 9

A leader who views group members as equals, welcomes their opinions, summarizes points that have been raised, and identifies problems that need discussion rather than dictating solutions.

Answer 9

Participative

Question 10

The leader who trusts others to handle their own responsibilities, does not take part in the group’s discussions or work efforts, and provides feedback only when asked.

Answer 10

Laissez-faire Leader (delegating)

Question 11

A leader who sets challenging goals and communicates high expectations and standards to members

Answer 11

achievement-oriented leader

Question 12

Leaders who are able to picture a new or different reality from what currently exists and consider the bigger, long-range picture of the future of the group or organization

Answer 12

Visionary leaders

Question 13

A situation in which group members strive to maintain cohesiveness and minimize conflict by refusing to critically examine ideas, analyze proposals, or test solutions.

Answer 13

Groupthink

Question 14

Four symptoms of group think

Answer 14

1. Consensus made to avoid hurt feelings and appear disloyal
2. People who disagree are pressure to conform
3. Tough questions are ignored and discouraged
4. Members spend more time justifying decisions rather than testing them.

Question 15

Steps in the problem solving process

Answer 15

1. Identify the problem
2. Analysis
3. Generating solutions
4. Evaluate and choose a solution
5. Assess the results

Question 16

A process that entails focusing on a general area of interest, amassing information, thinking creatively, and considering problems and solutions related to the topic

Answer 16

Brainstorming

Question 17

Steps to planning a meeting

Answer 17

1. Justify the meeting
2. Clarify the roles of the participants
3. Set an Agenda

Question 18

A plan for a meeting that details the subject and goal, logistics, and a schedule

Answer 18

Agenda

Question 19

Steps for managing a meeting

Answer 19

1. Arrive prepared
2. Set ground rules
3. Keep group focused
4. Keep an eye on the time
5. Manage Distractions
6. manage conflict
7. Summarize
8. Follow up

Question 20

three aspects to evaluate when assessing a groups effectiveness

Answer 20

1. Informational
2. procedural
3. interpersonal

Question 21

Asking yourself if the task requires everyone in the group, and evaluating how well everyone is researching and evaluating data.

Answer 21

Informational Considerations

Question 22

evaluating how all your group coordinates, delegates, and directs.

Answer 22

Procedural effectiveness

Question 23

How well the group develops and maintains relationships

Answer 23

Interpersonal Performance

Question 24

The extent to which a person detests (or otherwise feels negatively about) working in groups.

Answer 24

Group hate