Chapter 5

Question 1

Uncontrolled, nonverbal messages that can reveal one’s feelings, but can also be ambiguous.

Answer 1

Leakage cues

Question 2

When one set of communication behaviors says one thing, and another set says something different.

Answer 2

Channel discrepancy

Question 3

Three ways non-verbal communication reinforces verbal communication

Answer 3

Repeating
Complementing
accenting

Question 4

Nonverbal behavior that offers a clear nonverbal cue that repeats and mirrors the verbal message.

Answer 4

Repeating

Question 5

Nonverbal behavior that matches (without actually mirroring) the verbal message it accompanies.

Answer 5

complementing

Question 6

Nonverbal behavior that clarifies and emphasizes specific information in a verbal message.

Answer 6

Accenting

Question 7

Replacing words with nonverbal cues.

Answer 7

Substituting

Question 8

Nonverbal behavior that conveys meaning opposite of the verbal message.

Answer 8

Contradict

Question 9

Nonverbal cues used to manage the impressions and regulate interactions of communicators in a variety of relationships and situations.

Answer 9

Interaction Management

Question 10

Using nonverbal cues to aid in the coordination of verbal interaction.

Answer 10

Regulate

Question 11

Help maintain control of the conversation while you’re thinking

Answer 11

filled pauses

Question 12

The feeling of closeness, involvement, and warmth between people as communicated by nonverbal behavior.

Answer 12

immediacy

Question 13

The attempt to convince others of something that is false.

Answer 13

Deception

Question 14

A theory that describes the tendency of people to believe others without suspecting deception

Answer 14

Truth-default-theory

Question 15

Symbols we use to send messages without, or in addition to, words.

Answer 15

Non-verbal codes

Question 16

The way gestures and body movements communicate meaning

Answer 16

Kinesics

Question 17

Five main cataagories of gestures and body movements that convey meaning non-verbally

Answer 17

illustrators
regulators
emblems
adaptors
affedt displays

Question 18

Body movements that reinforce verbal messages and visually help explain what is being said.

Answer 18

Illustrators

Question 19

Body movements that help us manage our interactions.

Answer 19

Regulators

Question 20

Movements and gestures that have a direct verbal translation in a particular group or culture.

Answer 20

Emblems

Question 21

Body movements that satisfy some physical or psychological need, such as rubbing your eyes when you are tired or twisting your hair when you are nervous or bored.

Answer 21

Adaptors

Question 22

Body movements that convey feelings, moods, and reactions; they are often unintentional, reflecting the sender’s emotions.

Answer 22

affect displays

Question 23

A facial management technique in which an expression that shows true feeling is replaced with an expression that shows appropriate feeling for a given interaction.

Answer 23

masking

Question 24

The vocalized sounds that accompany words.

Answer 24

Paralanguage

Question 25

Variations in the voice that give prominence to certain words or syllables.

Answer 25

Pitch

Question 26

A modulation of the voice, usually expressing a particular feeling or mood

Answer 26

Tone

Question 27

How loud or soft the voice is.

Answer 27

volume

Question 28

Paralinguistic cues that give information about the speaker’s emotional or physical state, for example, laughing, crying, or sighing.

Answer 28

Voclaizations

Question 29

Vocalizations that signal when we want to talk versus when we are just encouraging others to continue their talking.

Answer 29

back-channel cues

Question 30

Accessories carried or used on the body for decoration or identification

Answer 30

artifacts

Question 31

The study of the way we use and communicate with space

Answer 31

Proxemics

Question 32

The claiming of an area, with or without legal basis, through continuous occupation of that area

Answer 32

territoriality

Question 33

The study of touch as a form of communication

Answer 33

Haptics

Question 34

The study of how people perceive the use of time.

Answer 34

Chronemics