Chapter 5 Flashcards
Uncontrolled, nonverbal messages that can reveal one’s feelings, but can also be ambiguous.
Leakage cues
When one set of communication behaviors says one thing, and another set says something different.
Channel discrepancy
Three ways non-verbal communication reinforces verbal communication
Repeating
Complementing
accenting
Nonverbal behavior that offers a clear nonverbal cue that repeats and mirrors the verbal message.
Repeating
Nonverbal behavior that matches (without actually mirroring) the verbal message it accompanies.
complementing
Nonverbal behavior that clarifies and emphasizes specific information in a verbal message.
Accenting
Replacing words with nonverbal cues.
Substituting
Nonverbal behavior that conveys meaning opposite of the verbal message.
Contradict
Nonverbal cues used to manage the impressions and regulate interactions of communicators in a variety of relationships and situations.
Interaction Management
Using nonverbal cues to aid in the coordination of verbal interaction.
Regulate
Help maintain control of the conversation while you’re thinking
filled pauses
The feeling of closeness, involvement, and warmth between people as communicated by nonverbal behavior.
immediacy
The attempt to convince others of something that is false.
Deception
A theory that describes the tendency of people to believe others without suspecting deception
Truth-default-theory
Symbols we use to send messages without, or in addition to, words.
Non-verbal codes
The way gestures and body movements communicate meaning
Kinesics
Five main cataagories of gestures and body movements that convey meaning non-verbally
illustrators regulators emblems adaptors affedt displays
Body movements that reinforce verbal messages and visually help explain what is being said.
Illustrators
Body movements that help us manage our interactions.
Regulators
Movements and gestures that have a direct verbal translation in a particular group or culture.
Emblems
Body movements that satisfy some physical or psychological need, such as rubbing your eyes when you are tired or twisting your hair when you are nervous or bored.
Adaptors
Body movements that convey feelings, moods, and reactions; they are often unintentional, reflecting the sender’s emotions.
affect displays
A facial management technique in which an expression that shows true feeling is replaced with an expression that shows appropriate feeling for a given interaction.
masking
The vocalized sounds that accompany words.
Paralanguage
Variations in the voice that give prominence to certain words or syllables.
Pitch
A modulation of the voice, usually expressing a particular feeling or mood
Tone
How loud or soft the voice is.
volume
Paralinguistic cues that give information about the speaker’s emotional or physical state, for example, laughing, crying, or sighing.
Voclaizations
Vocalizations that signal when we want to talk versus when we are just encouraging others to continue their talking.
back-channel cues
Accessories carried or used on the body for decoration or identification
artifacts
The study of the way we use and communicate with space
Proxemics
The claiming of an area, with or without legal basis, through continuous occupation of that area
territoriality
The study of touch as a form of communication
Haptics
The study of how people perceive the use of time.
Chronemics
