Ch. 7 Flashcards
The physiological process of perceiving sound; the process through which sound waves are picked up by the ears and transmitted to the brain.
Hearing
The process of recognizing, understanding, accurately interpreting, and responding effectively to the messages communicated by others.
Listen
Three Components of Listening
Affective
Cognitive
Behavioral
The component of listening that refers to your attitude toward listening to a person or message.
Affective component
The component of listening that involves the mental processes of selecting messages to focus on, giving them attention, and then trying to understand them.
Cognitive component
The step in the listening process of choosing one sound over another when faced with competing stimuli.
Selecting
The step in the listening process of focusing attention on both the presence and communication of someone else.
Attending
The step in the listening process of interpreting and making sense of messages.
Understanding
The component of listening that involves giving feedback to show that you understand and remember the information given.
Behavioral Component
recall information as a listener by providing feedback or paraphrasing
Remember
A part of listening empathetically that involves guessing at feelings and rephrasing what one thinks the speaker has said.
Paraphrasing
Active participants in making choices about selecting, attending, understanding, and responding.
Active Listeners
Those who fail to make active choices in the listening process.
Passive listeners
The phenomenon in which passive listeners fabricate and defend distorted memories, unaware that the information is false.
Confabulation
The degree to which the thoughts of the listener and the thoughts and intentions of the message producer match following their communication.
listening fidelity
Listening to establish and maintain relationships.
relational listening
Listening to explore all ideas before making judgments.
Analytical Listening
Listening that is used to focus on clear and pertinent information quickly.
Task-oriented listening
Listening to find inconsistencies or errors in the speaker.
Critical listening
A factor that interferes with the ability to accurately comprehend information and respond appropriately.
Listening Barriers
Factors involved in listening barriers
Environmental Biological Multitasking Motivational Over Confidence
A state of uneasiness, anxiety, fear, or dread associated with a listening opportunity; also known as receiver apprehension
Listening apprehension
Four types of unethical listening
Biased
Defensive
Self-absorbed
Pseudolistening
Responding with aggression and arguing with the speaker without fully listening to the message.
Defensive Listening
Listening that involves zeroing in only on bits of information that interest the listener, disregarding other messages or parts of messages, confirm ing an existing point of view.
Biased Listening
A type of bias Listening that occurs when we fail to pay attention to the emotional content of someone’s message, instead taking it at face value.
insensitive listening
Listening in order to control the communication interaction.
Monopolistic listening
Pretending to listen when one is actually not paying attention at all.
pseudolistening
