Ch. 7

Question 1

The physiological process of perceiving sound; the process through which sound waves are picked up by the ears and transmitted to the brain.

Answer 1

Hearing

Question 2

The process of recognizing, understanding, accurately interpreting, and responding effectively to the messages communicated by others.

Answer 2

Listen

Question 3

Three Components of Listening

Answer 3

Affective
Cognitive
Behavioral

Question 4

The component of listening that refers to your attitude toward listening to a person or message.

Answer 4

Affective component

Question 5

The component of listening that involves the mental processes of selecting messages to focus on, giving them attention, and then trying to understand them.

Answer 5

Cognitive component

Question 6

The step in the listening process of choosing one sound over another when faced with competing stimuli.

Answer 6

Selecting

Question 7

The step in the listening process of focusing attention on both the presence and communication of someone else.

Answer 7

Attending

Question 8

The step in the listening process of interpreting and making sense of messages.

Answer 8

Understanding

Question 9

The component of listening that involves giving feedback to show that you understand and remember the information given.

Answer 9

Behavioral Component

Question 10

recall information as a listener by providing feedback or paraphrasing

Answer 10

Remember

Question 11

A part of listening empathetically that involves guessing at feelings and rephrasing what one thinks the speaker has said.

Answer 11

Paraphrasing

Question 12

Active participants in making choices about selecting, attending, understanding, and responding.

Answer 12

Active Listeners

Question 13

Those who fail to make active choices in the listening process.

Answer 13

Passive listeners

Question 14

The phenomenon in which passive listeners fabricate and defend distorted memories, unaware that the information is false.

Answer 14

Confabulation

Question 15

The degree to which the thoughts of the listener and the thoughts and intentions of the message producer match following their communication.

Answer 15

listening fidelity

Question 16

Listening to establish and maintain relationships.

Answer 16

relational listening

Question 17

Listening to explore all ideas before making judgments.

Answer 17

Analytical Listening

Question 18

Listening that is used to focus on clear and pertinent information quickly.

Answer 18

Task-oriented listening

Question 19

Listening to find inconsistencies or errors in the speaker.

Answer 19

Critical listening

Question 20

A factor that interferes with the ability to accurately comprehend information and respond appropriately.

Answer 20

Listening Barriers

Question 21

Factors involved in listening barriers

Answer 21

Environmental
Biological
Multitasking 
Motivational
Over Confidence

Question 22

A state of uneasiness, anxiety, fear, or dread associated with a listening opportunity; also known as receiver apprehension

Answer 22

Listening apprehension

Question 23

Four types of unethical listening

Answer 23

Biased
Defensive
Self-absorbed
Pseudolistening

Question 24

Responding with aggression and arguing with the speaker without fully listening to the message.

Answer 24

Defensive Listening

Question 25

Listening that involves zeroing in only on bits of information that interest the listener, disregarding other messages or parts of messages, confirm ing an existing point of view.

Answer 25

Biased Listening

Question 26

A type of bias Listening that occurs when we fail to pay attention to the emotional content of someone’s message, instead taking it at face value.

Answer 26

insensitive listening

Question 27

Listening in order to control the communication interaction.

Answer 27

Monopolistic listening

Question 28

Pretending to listen when one is actually not paying attention at all.

Answer 28

pseudolistening