Chapter 8, 9

Question 1

learning through watching a skill demonstration is what kind of learning?

Answer 1

visual learning

Question 2

learning through what they hear

Answer 2

auditory learning

Question 3

learning by actually performing a task or handling items

Answer 3

kinesthetic learning

Question 4

the learner takes in an processes information by listening to or reading the material

Answer 4

cognitive domain

Question 5

the material is presented in a way that appeals to the learners beliefs, feelings, and values

Answer 5

affective domain

Question 6

the learner processes the information by performing an action or carrying out a task

Answer 6

psychomotor domain

Question 7

therapeutic techniques

Answer 7

• silence
• open ended question
• restating
• clarifying
• touch
• general leads
• offering of self
• encouraging elaboration
• giving info
• looking at alternatives
• summarizing

Question 8

blocks to effective communication

Answer 8

• changing the subject
• offering false reassurance
• giving advice
• defense comments
• prying or probing questions
• using clichés

Question 9

silence

Answer 9

silence gives the patient time to think and respond

Question 10

open ended questions

Answer 10

requires an answer of more than a word or two, it allows the patient to elaborate on a subject

Question 11

restating

Answer 11

used to encourage the patient to continue with information on a topic; restate in different words what they just got done saying

Question 12

reflection

Answer 12

reflects received message back to patient

Question 13

clarifying

Answer 13

helps verify that the message heard is what the patient intended

Question 14

a relationship of mutual trust

Answer 14

rapport

Question 15

ability to understand the situation from another’s perspective

Answer 15

empathy

Question 16

difficulty expressing or understanding language

Answer 16

aphasia

Question 17

ISBAR-R

Answer 17

Introduction
Situation
Background
Assessment
Recommendation
Read back

Question 18

modes of learning

Answer 18

• visual
• auditory
• kinesthetic

Question 19

the desired changes or additions to current behaviors and attitudes

Answer 19

behavioral objectives