Chapter 6: Listening Effectively Flashcards
1
Q
listening
A
- the active process of making meaning out of another person’s spoken message
- listening is active, not automatic
- listening requires more than just hearing -> it is the sensory process of receiving and perceiving sounds
2
Q
listening effectively
A
- we spend much of our waking day listening
- good listening skills are essential in workplaces, families, and social relationships
3
Q
2 misconceptions about listening
A
- hearing is the same as listening
- listening is natural and effortless
4
Q
culture can affect listening behavior
A
- expectations for directness
- nonverbal listening responses
- understanding of language
5
Q
HURIER model of effective listening
A
- Hearing- physically hearing
- Understanding- comprehending
- Remembering- storing ideas
- Interpreting- assigning meaning
- Evaluating- judging intentions
- Responding
6
Q
types of listening
A
- informational listening
- critical listening
- empathic listening
7
Q
informational listening
A
- listening to learn
- we engage in informational listening when taking notes in class, watching the news, or paying attention to driving directions
- information listening is a relatively passive process
8
Q
critical listening
A
- means listening to evaluate or analyze something
- we engage in critical listening when we pay attention to a commercial to see whether we want to but a product or not
- critical listening doesnt necessarily mean criticizing what were hearing; rather, it means evaluating what were hearing
- paying attention
- assigning meaning
- evaluating
9
Q
empathic listening
A
- means trying to understand what the speaker is thinking or feeling
- perspective taking helps us understand a situation from another’s point of view
- empathic concern is the ability to identify how someone is feeling and to experience those feelings ourselves
10
Q
noise
A
- a barrier to effective listening
- noise is anything that distracts us from listening to what we wish to listen to
- some noise is physical
- some noise is psychological- distracting thoughts, memories
11
Q
pseudolistening and selective attention
A
-barriers to effective listening
12
Q
pseudolistening
A
-means pretending to listen to someone
13
Q
information overload
A
- a barrier to effective listening
- we are exposed to multiple messages daily
- it can be difficult to pay attention to a particular message when we have to process so many
14
Q
glazing over
A
- a barrier to effective listening
- someone may speak more slowly than we can listen, so our minds can wander
- glazing over can cause us to miss important details, listen uncritically, and make it appear as though we arent listening
15
Q
selective attention
A
-means listening only to what we want to hear and ignoring the rest
