Appendix: Workplace Communication and Interviewing Flashcards
1
Q
interview
A
a structured conversation that focuses on questions and answers
2
Q
types of interviews
A
- appraisal interview
- problem-solving interview
- exit interview
- counseling interview
- service-oriented interview
- persuasive interview
- survey interview
- selection intervention
3
Q
landing a job interview
A
- conduct a job search
- prepare a cover letter and resume
- check your online persona
4
Q
cover letters
A
-a one page letter in which you formally apply for a specific position
5
Q
resume
A
-a short document listing your employment qualifications
6
Q
succeeding in a job interview
A
- research your potential employer
- anticipate likely questions
- open ended questions
- closed ended questions
- hypothetical questions
- probing questions
- generate questions of your own
- follow up after the interview
7
Q
identifying and responding to illegal questions
A
- whats legal? you can only be asked questions directly related to your ability to do the job
- respond tactful to illegal questions:
- answer directly but briefly
- pose a tactful inquiry
- tactfully refuse to answer
- neutralize the question
- take advantage of the question
8
Q
summary
A
- what communication processes are important in the workplace?
- what common communication challenges do workplaces face today?
- in what ways can we improve our interviewing skills
