Chapter 6: Developing the Agency's Programming Mission

Question 1

what is step 1 of the program planning cycle

Answer 1

development of the mission statement

Question 2

mission statement

Answer 2

a broad declaration of an organization’s purpose that identifies the organization’s products and customers and distinguishes the organization from its competitors

Question 3

what are mission statements used to build

Answer 3

a sense of shared purpose for employees and focus their efforts (rowing in same direction, together)

Question 4

what does mission statement define

Answer 4

the purpose of an agency and outlines what it intends to accomplish in the larger environment

Question 5

through goals and objective agencies define

Answer 5

what will be accomplished from the large number of possibilities that it could undertake

Question 6

collective resources of the agency are then focused on

Answer 6

accomplishing tasks that demonstrate fulfillment of the agency’s mission

Question 7

mission statements are

Answer 7

super broad, not intended to be specific, should not be measurable
try to capture everything the organization is setting out to do in a very short and simple way

Question 8

what is the intent

Answer 8

create a sense of shared purpose

Question 9

what is mission statement used to shape

Answer 9

what we do as an organization and helps inform each of us in our individual roles

Question 10

developing successful services requires that programmers meet the identified

Answer 10

needs of individuals and communities and contribute to the organizational need to fulfill a purpose and role in the community

Question 11

what questions for individual should be answered by analysis conducted in development of mission statements

Answer 11

who are our patrons? what kind of services do they want? what types of services can we provide them, what business should we be in?

Question 12

what questions for organizational should be answered by analysis conducted in development of mission statements

Answer 12

what are our strengths (staff with unique abilities) and weaknesses (location, budget)? what are the activities, events, services, areas and facilities we can develop a unique ability to offer?

Question 13

what questions for community should be answered by analysis conducted in development of mission statements

Answer 13

what are the threats (technology with seniors) and opportunities in our environment? where can we make a difference that matters?

Question 14

what level does opportunity and threats happen

Answer 14

macro level environment
organization has no control over them

Question 15

strengths and weaknesses happens at what level

Answer 15

organization
has direct control over them

Question 16

what should mission statements be

Answer 16

simple, plain language, memorable, shorter the better

Question 17

main question for assessing individual needs

Answer 17

who does the organization intend to serve

Question 18

what are the needs of any population influenced by

Answer 18

social forces that need to be tracked by programmers

Question 19

if an agency intend to restrict service what should happen

Answer 19

mission statement should reflect this

Question 20

social forces can be

Answer 20

local, regional or national in origin
positive or negative

Question 21

why should programmers keep on top of what is happening in world

Answer 21

may impact positively or negatively the continuation of their programs

Question 22

what 5 different areas should programmer systematically track

Answer 22

1. demographic
2. social
3. technological
4. economic
5. political

Question 23

people moving from rural to urban centers places

Answer 23

greater demand on local governments to provide parks

Question 24

a growth in minority populations may influence

Answer 24

the types of programming you offer

Question 25

the prevalence of obesity in children

Answer 25

result in more after school programming that promotes PA

Question 26

the leisure of milennials

Answer 26

is different than other age groups
they spend less on leisure and more on dining experiences and prefer experiences over possessions

Question 27

the senior population continues to grow so

Answer 27

traditional sports may need to be adapted to suit the special needs of this population

Question 28

technology

Answer 28

• people are spending more time on devices leading to more sedentary lifestyles and social isolation
• others are seeking technology as opportunity to get moving in new ways (FIT bit, apple watch)

Question 29

economics

Answer 29

• programmers must consider how much discretionary income is available to their target audience
• how many individuals have low incomes and are in need of subsidized services?

Question 30

politics

Answer 30

what is the political agenda of elected leaders? do they support public rec services?

Question 31

how do agencies assess organizational needs

Answer 31

must identify their strengths and weaknesses to determine their competitive advantage in the market

Question 32

what must programmers consider when assessing organizational needs

Answer 32

• resource dependency
• organizing rationale
• a marketing approach to organizational assessment

Question 33

resource dependency

Answer 33

all organizations must be successful at securing the resources needed for delivering services to their clients
can create a differential advantage by securing unique resources

Question 34

organizing rationale

Answer 34

different types of agencies offer different leisure services because of the social ends they are organized to promote

Question 35

a marketing approach to organizational assessment

Answer 35

use of SWOT analysis for examining internal strengths (S) and weaknesses (W) (inside organization) and external opportunities (O) and threats (T) (external to angency: macro)

Question 36

what does no organization have

Answer 36

enough resources to operate from a position of strength in all areas

Question 37

community

Answer 37

set of common ideas or shared beliefs that serve as a binding force for a group of people

Question 38

what must be assessed when assessing community needs

Answer 38

recreation and public interest
assessing leisure opportunities
community partnerships

Question 39

recreation and public interest

Answer 39

recreation remains a service to be provided by government in the public interest
varies from community to community based on their needs and available resources

Question 40

assessing the needs of a community requires

Answer 40

an assessment of the range of leisure options available in a community, and understanding of the leisure service system, the role of each provider in the community, and an understanding of the macro environment of the community

Question 41

what does a comprehensive assessment of community needs begins with

Answer 41

inventory of existing service options offered by the complete leisure service delivery system

Question 42

in conducting the comprehensive assessment of community needs the programmer examines

Answer 42

current services to determine if they are comprehensive and complete on a number of dimensions
gaps become apparent in this analysis

Question 43

comprehensive services may include

Answer 43

• wide variety of activity types
• a variety of program formats
• service opportunities for all age groups
• service, through some provider in the system, to residents regardless of age, gender, religion, SE class, geographic location

Question 44

what are community partnerships

Answer 44

programmers assess adequacy of cooperation and coordination among providers in a community by examining partnership agreements between agencies, number of joint ventures, evidence of sharing resources such as facilities and staff

Question 45

what are the three entities to mission

Answer 45

individual, organization, community

Question 46

mission should be feasible within the limitations imposed on the agency by its own

Answer 46

resource limits, by community needs, and by individual wants

Question 47

staff should not be asked to

Answer 47

accomplish results that they lack the skills or resources to achieve

Question 48

the mission should motivate

Answer 48

staff by giving them clear direction about what they are to accomplish

Question 49

the mission should communicate how the ogranization

Answer 49

creates value for participants

Question 50

the mission should be unique enough

Answer 50

to distinguish the organization from other organizations providing similar services