Chapter 5: Collaborating in Developing on Organization's Strategy

Question 1

what does good strategic direction involve

Answer 1

• all levels of the organization
• ensure coordination and continuity across the organization
• integrating strategic planning with operations management

Question 2

what will involving all levels of the organization include

Answer 2

all employees of hierarchal structure working in same direction to move organization forward

Question 3

what is integrating strategic planning with operations management

Answer 3

when thinking of long term goals must involve people of operations level
can tell if goals are achievable and will be on board

Question 4

4 management levels

Answer 4

board of directors
CEO
program managers and supervisory staff
front line delivery personnel

Question 5

as go down the management levels to frontline workers goals become

Answer 5

from very broad to very specific

Question 6

top level purpose

Answer 6

develop the mission of the organization

Question 7

middle managers (general, direction, division leaders) purpose

Answer 7

3-5 year planning statements

Question 8

frontline managers purpose

Answer 8

management by objective statements (MBOs)

Question 9

What goals are frontline workers purpose

Answer 9

terminal performance outcomes

Question 10

mission

Answer 10

not measurable, responsibility of the board of directors

Question 11

strategic direction

Answer 11

3-5 year planning strategies that define the area of programming effort
responsibility of CEO, not measurable either

Question 12

1 year MBOs

Answer 12

specific programs to develop, usuallly ties to budget element
developed by program managers and supervisory staff
measurable or SMART

Question 13

program design and implementation which results in terminal performance outcomes that

Answer 13

specify participant outcomes and program management goals to be accomplished by staff
responsibility of supervisory staff and front line personnel

Question 14

sometimes organizations have for management levels

Answer 14

more than 4

Question 15

positive outcomes of good strategic direction

Answer 15

• informs public of what to expect from organization
• helps staff coordinate ressources effectively and efficently
• ensures consistency in organization behaviour and positions agency in market
• implements forward thinking
• provides benchmarking metrics

Question 16

mission statement is

Answer 16

statement of the organizations purpose
what it wants to accomplish in the larger environment

Question 17

what does mission statement direct effort of work for

Answer 17

various groups within the organization and defines what it will accomplish (and not accomplish)

Question 18

mission statements are intentionally

Answer 18

big picture and non-specific so they remain somewhat flexible for the agency in future

Question 19

mission statements are what kind of commitment

Answer 19

long term and not altered in short term

Question 20

strategic directions are typically

Answer 20

3-5 years in duration

Question 21

what are strategic directions

Answer 21

provide a general direction for effort
still maintain certain amount of flexibility

Question 22

is strategic directions SMART

Answer 22

not measurable
not SMART because within 5 yrs lots of things within external environment can change

Question 23

beginning at MBO level in hierarchy all succeeding statements are

Answer 23

written in SMART format

Question 24

SMART

Answer 24

Specific, measurable, assignable, realistic, timely

Question 25

specific

Answer 25

specific enough that an observer cna determine whether it has been accomplished

Question 26

measurable

Answer 26

what evidence can be readily collected or observed that will verify accomplishment of the statement?

Question 27

assignable

Answer 27

this statement should specify who is responsible for accomplishing the goal or objective
is it participants, program leaders, program supervisors, or someone else?

Question 28

realistic

Answer 28

can the organization accomplish what is intended? do they have the appropriate resources?

Question 29

timely

Answer 29

a date deadline is one of the most used measures of this accomplishment

Question 30

how to write goals and objectives

Answer 30

subject + verb + measurement device = goal

Question 31

subject

Answer 31

each statement must have a subject, either who will perform the action that accomplishes the task or what is to be accomplished

Question 32

verb

Answer 32

indicating action to be taken

Question 33

measurement device

Answer 33

should be clear what devices will be used for measuring and documenting the accomplishment of the goal or objective and time frame

Question 34

what is the relationship between the mission statement and subsequent goals and objectives

Answer 34

hierarchical, if all the objectives identified for a goal have been accomplished the goal is considered accomplished

Question 35

often objectives for one level become

Answer 35

the goals to be accomplished in the next descending level of organization

Question 36

difference between goals and objectives

Answer 36

no practical difference
determined by position each statement occupies in the hierarchy of goal and objective statements