Chapter 6 Flashcards
On average, how much faster than the two person crew did the four person crew complete the tasks of a low hazard structure fire
7 minutes
What includes all activities designed to maintain a rapport with the membership
Employee relations
What is the first duty of time management for the fire officers
Determine which duties are to be completed
Who developed and put into place the basic elements of what would later become known as scientific management
Frederick Winslow taylor
Which type of person expects others to keep up with his or her efforts
Controlling
Which is more closely related to maintaining employment or status within the organization on Maslow’s hierarchy of needs
Security
When did Taylor publish “The principles of Scientific Management”
1911
Which of McGregor’s theories stated that worker control was needed because people do not like to work
Theory X
What did the concept of management emerge from
Industrial revolution
Which type of person likes to play it safe and work toward acceptable solutions that follow proven methods
Status quo
What is one of the best tools to improve time efficiency
Delegation
What is at Level 1 of Maslow’s Hierarchy of needs
Physiological needs
Which behavior model is preferred for a candidate who seeks to become a successful fire officer
Sound
What is at the third level of Maslow’s hierarchy of needs
Social needs
What is the last level on Maslow’s hierarchy of needs
Self actualization
Which on Blake and mouton’s managerial grid represents the lowest level of concern for both results and people
Indifferent
Which person encourages a freedom to test the limits of success with enthusiasm and confidence
Sound
What includes all activities to train and educate the employees
HR development
Which compensation system involves a base pay plus additional compensation for good performance
Merit based
What form does the progress report most offend take at the station level
Verbal
How often should fire fighter training take place
Daily
Most fire officers will find that their greatest challenge
Relates to managing people
Indifferent: evade and elude
- Lowest level of concern for both results and people
- Least visible person in a team
- Follower who maintains distance from active involvement whenever possible
- Goes through the motions, but does not make the effort
- The indifferent manager relies on instructions and process, depending on others to outline what needs to be done.
Controlling: direct and dominate
- High concern for results, low concern for others
- Determination, focus, and drive for success
- Highly trained, organized, experienced, and qualified to lead a team to success
- Unaware of others involved in the activity
- Expects everyone else to “keep up” with his or her results
Accommodating: yield and comply
- Low concern for results, high concern for other people
- Heightened awareness of the personal feelings, goals, and ambitions of others
- Approachable, fun, friendly, and ready to listen
- Discussions tend to include an overwhelming emphasis on personal feelings and preferences rather than concrete issues.
Status quo: balance and compromise
- Inherent contradiction between the two concerns; does not value one over the other
- Sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace
- Plays it safe and works toward acceptable solutions that follow proven methods
- Follows popular opinions and norms without pushing too hard
- Represents a narrow view that underestimates people, results, and the power of change
Sound: contribute and commit
- Demonstrates a high concern for both people and results simultaneously
- Feels no need to restrain, control, or diminish the concerns for both
- Freedom to test the limits of success with enthusiasm and confidence
- Leads to more effective work relationships
- Preferred for a fire officer
Theory X manager believes
people do not like to work.
They need to be closely watched and controlled
Theory Y manager believes
people like to work.
They need to be encouraged, not controlled.
The fire officer also requires Theory X:
- At a fire or other high-risk activity
- When taking control of a workplace conflict
- Near the end of a series of disciplinary measures
