Chapter 6

Question 1

On average, how much faster than the two person crew did the four person crew complete the tasks of a low hazard structure fire

Answer 1

7 minutes

Question 2

What includes all activities designed to maintain a rapport with the membership

Answer 2

Employee relations

Question 3

What is the first duty of time management for the fire officers

Answer 3

Determine which duties are to be completed

Question 4

Who developed and put into place the basic elements of what would later become known as scientific management

Answer 4

Frederick Winslow taylor

Question 5

Which type of person expects others to keep up with his or her efforts

Answer 5

Controlling

Question 6

Which is more closely related to maintaining employment or status within the organization on Maslow’s hierarchy of needs

Answer 6

Security

Question 7

When did Taylor publish “The principles of Scientific Management”

Answer 7

1911

Question 8

Which of McGregor’s theories stated that worker control was needed because people do not like to work

Answer 8

Theory X

Question 9

What did the concept of management emerge from

Answer 9

Industrial revolution

Question 10

Which type of person likes to play it safe and work toward acceptable solutions that follow proven methods

Answer 10

Status quo

Question 11

What is one of the best tools to improve time efficiency

Answer 11

Delegation

Question 12

What is at Level 1 of Maslow’s Hierarchy of needs

Answer 12

Physiological needs

Question 13

Which behavior model is preferred for a candidate who seeks to become a successful fire officer

Answer 13

Sound

Question 14

What is at the third level of Maslow’s hierarchy of needs

Answer 14

Social needs

Question 15

What is the last level on Maslow’s hierarchy of needs

Answer 15

Self actualization

Question 16

Which on Blake and mouton’s managerial grid represents the lowest level of concern for both results and people

Answer 16

Indifferent

Question 17

Which person encourages a freedom to test the limits of success with enthusiasm and confidence

Answer 17

Sound

Question 18

What includes all activities to train and educate the employees

Answer 18

HR development

Question 19

Which compensation system involves a base pay plus additional compensation for good performance

Answer 19

Merit based

Question 20

What form does the progress report most offend take at the station level

Answer 20

Verbal

Question 21

How often should fire fighter training take place

Answer 21

Daily

Question 22

Most fire officers will find that their greatest challenge

Answer 22

Relates to managing people

Question 23

Indifferent: evade and elude

Answer 23

1. Lowest level of concern for both results and people
2. Least visible person in a team
3. Follower who maintains distance from active involvement whenever possible
4. Goes through the motions, but does not make the effort
5. The indifferent manager relies on instructions and process, depending on others to outline what needs to be done.

Question 24

Controlling: direct and dominate

Answer 24

1. High concern for results, low concern for others
2. Determination, focus, and drive for success
3. Highly trained, organized, experienced, and qualified to lead a team to success
4. Unaware of others involved in the activity
5. Expects everyone else to “keep up” with his or her results

Question 25

Accommodating: yield and comply

Answer 25

1. Low concern for results, high concern for other people 2. Heightened awareness of the personal feelings, goals, and ambitions of others 3. Approachable, fun, friendly, and ready to listen 4. Discussions tend to include an overwhelming emphasis on personal feelings and preferences rather than concrete issues.

Question 26

Status quo: balance and compromise

Answer 26

1. Inherent contradiction between the two concerns; does not value one over the other 2. Sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace 3. Plays it safe and works toward acceptable solutions that follow proven methods 4. Follows popular opinions and norms without pushing too hard 5. Represents a narrow view that underestimates people, results, and the power of change

Question 27

Sound: contribute and commit

Answer 27

1. Demonstrates a high concern for both people and results simultaneously 2. Feels no need to restrain, control, or diminish the concerns for both 3. Freedom to test the limits of success with enthusiasm and confidence 4. Leads to more effective work relationships 5. Preferred for a fire officer

Question 28

Theory X manager believes

Answer 28

people do not like to work. | They need to be closely watched and controlled

Question 29

Theory Y manager believes

Answer 29

people like to work. | They need to be encouraged, not controlled.

Question 30

The fire officer also requires Theory X:

Answer 30

1. At a fire or other high-risk activity 2. When taking control of a workplace conflict 3. Near the end of a series of disciplinary measures