Chapter 4 Flashcards
Which of the following should be done in public
Praise
How many pages should the news release fit on ideally
One
Where within the news release should the who, what, when, where and why be covered
First paragraph or two
What is the most effective means of conveying many type of information
Face to face
Which describe the general path that needs to be taken to accomplish a goal
SOGs
How many sentences should the statement of problem or issue be in the recommendation report
One or two
Who must the fire officer consider when writing a report
The audience
What type of report is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency
CAN
Which part of the recommendation report includes an explanation of why the recommendation option is the best decision
Recommendation
What does the initial radio report follow
Size up
Which report is required by state worker’s compensation agencies any time an employees is injured
Supervisor’s report
What is the most common form of reporting
Verbal
What is the first step when preparing a news release
Formulate a plan
What are formal documents that address a specific subject policy, condition or situation
General orders
What is used to provide standard and constant repose to emergency incidents
SOPs
Who should be the gatekeeper for information exchange via radio communications at the incident scene
incident commander
What flourishes when the official organization does not provide the workforce with timely and accurate information about work-related issues
Grapevine
Which of the following is acceptable for emergency communications
Use a normal tone of voice
What is the text of the communication
Message
Which of the following is considered a type of informal communication
External email
Nearly how many of respondents affected by a disaster were found to have used social media to ask for help in “The path Forward”
Half
What should be printed at the top of the page when submitting a news release
News Release
What should be the first thing that is done when using a radio for communications
Think
Who is responsible for submitting timely and accurate property damage and injury reports
Fire officer
What type of process is communication considered to be
Repetitive circular
What part of the presentation should be used to entice the audience to pay attention
Opening
How many thing can a person effectively process at one time
One
Which should be included in the supervisor’s report
Narrative report
What is a sign or an image considered to be during communication
Sender
Who identifies who develop a social media policy
Fire chief
Which are often used to analyze data and develop charts
Spreadsheets
What is a good method to keep a conversation on topic
Directed questioning
What type of letter format is generally required when writing a letter for the fire chief
Business Letter
Within what amount of time after the incident must the supervisor’s report be submitted
24 to 72 hours
Who should be consulted when deciding the frequency of messages via social media
Community
Who should be consulted when reports or documentation is requested
Legal
What is used to identify any personnel or resource shortages quickly
Morning report
What is anything that can clog or interfere with the medium that is delivering the message
Noise
What is used to provide an extemporaneous record of all emergency, routine and special activities that occur at the fire station
Company journal
What completes the communication cycle
Feedback
