Chapter 4 Flashcards

1
Q

Which of the following should be done in public

A

Praise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How many pages should the news release fit on ideally

A

One

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Where within the news release should the who, what, when, where and why be covered

A

First paragraph or two

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the most effective means of conveying many type of information

A

Face to face

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Which describe the general path that needs to be taken to accomplish a goal

A

SOGs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How many sentences should the statement of problem or issue be in the recommendation report

A

One or two

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Who must the fire officer consider when writing a report

A

The audience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What type of report is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency

A

CAN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which part of the recommendation report includes an explanation of why the recommendation option is the best decision

A

Recommendation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What does the initial radio report follow

A

Size up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Which report is required by state worker’s compensation agencies any time an employees is injured

A

Supervisor’s report

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the most common form of reporting

A

Verbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the first step when preparing a news release

A

Formulate a plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are formal documents that address a specific subject policy, condition or situation

A

General orders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is used to provide standard and constant repose to emergency incidents

A

SOPs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Who should be the gatekeeper for information exchange via radio communications at the incident scene

A

incident commander

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What flourishes when the official organization does not provide the workforce with timely and accurate information about work-related issues

18
Q

Which of the following is acceptable for emergency communications

A

Use a normal tone of voice

19
Q

What is the text of the communication

20
Q

Which of the following is considered a type of informal communication

A

External email

21
Q

Nearly how many of respondents affected by a disaster were found to have used social media to ask for help in “The path Forward”

22
Q

What should be printed at the top of the page when submitting a news release

A

News Release

23
Q

What should be the first thing that is done when using a radio for communications

24
Q

Who is responsible for submitting timely and accurate property damage and injury reports

A

Fire officer

25
What type of process is communication considered to be
Repetitive circular
26
What part of the presentation should be used to entice the audience to pay attention
Opening
27
How many thing can a person effectively process at one time
One
28
Which should be included in the supervisor's report
Narrative report
29
What is a sign or an image considered to be during communication
Sender
30
Who identifies who develop a social media policy
Fire chief
31
Which are often used to analyze data and develop charts
Spreadsheets
32
What is a good method to keep a conversation on topic
Directed questioning
33
What type of letter format is generally required when writing a letter for the fire chief
Business Letter
34
Within what amount of time after the incident must the supervisor's report be submitted
24 to 72 hours
35
Who should be consulted when deciding the frequency of messages via social media
Community
36
Who should be consulted when reports or documentation is requested
Legal
37
What is used to identify any personnel or resource shortages quickly
Morning report
38
What is anything that can clog or interfere with the medium that is delivering the message
Noise
39
What is used to provide an extemporaneous record of all emergency, routine and special activities that occur at the fire station
Company journal
40
What completes the communication cycle
Feedback