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Fire Officer > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Which of the following should be done in public

A

Praise

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2
Q

How many pages should the news release fit on ideally

A

One

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3
Q

Where within the news release should the who, what, when, where and why be covered

A

First paragraph or two

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4
Q

What is the most effective means of conveying many type of information

A

Face to face

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5
Q

Which describe the general path that needs to be taken to accomplish a goal

A

SOGs

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6
Q

How many sentences should the statement of problem or issue be in the recommendation report

A

One or two

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7
Q

Who must the fire officer consider when writing a report

A

The audience

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8
Q

What type of report is an effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency

A

CAN

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9
Q

Which part of the recommendation report includes an explanation of why the recommendation option is the best decision

A

Recommendation

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10
Q

What does the initial radio report follow

A

Size up

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11
Q

Which report is required by state worker’s compensation agencies any time an employees is injured

A

Supervisor’s report

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12
Q

What is the most common form of reporting

A

Verbal

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13
Q

What is the first step when preparing a news release

A

Formulate a plan

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14
Q

What are formal documents that address a specific subject policy, condition or situation

A

General orders

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15
Q

What is used to provide standard and constant repose to emergency incidents

A

SOPs

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16
Q

Who should be the gatekeeper for information exchange via radio communications at the incident scene

A

incident commander

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17
Q

What flourishes when the official organization does not provide the workforce with timely and accurate information about work-related issues

A

Grapevine

18
Q

Which of the following is acceptable for emergency communications

A

Use a normal tone of voice

19
Q

What is the text of the communication

A

Message

20
Q

Which of the following is considered a type of informal communication

A

External email

21
Q

Nearly how many of respondents affected by a disaster were found to have used social media to ask for help in “The path Forward”

A

Half

22
Q

What should be printed at the top of the page when submitting a news release

A

News Release

23
Q

What should be the first thing that is done when using a radio for communications

A

Think

24
Q

Who is responsible for submitting timely and accurate property damage and injury reports

A

Fire officer

25
Q

What type of process is communication considered to be

A

Repetitive circular

26
Q

What part of the presentation should be used to entice the audience to pay attention

A

Opening

27
Q

How many thing can a person effectively process at one time

A

One

28
Q

Which should be included in the supervisor’s report

A

Narrative report

29
Q

What is a sign or an image considered to be during communication

A

Sender

30
Q

Who identifies who develop a social media policy

A

Fire chief

31
Q

Which are often used to analyze data and develop charts

A

Spreadsheets

32
Q

What is a good method to keep a conversation on topic

A

Directed questioning

33
Q

What type of letter format is generally required when writing a letter for the fire chief

A

Business Letter

34
Q

Within what amount of time after the incident must the supervisor’s report be submitted

A

24 to 72 hours

35
Q

Who should be consulted when deciding the frequency of messages via social media

A

Community

36
Q

Who should be consulted when reports or documentation is requested

A

Legal

37
Q

What is used to identify any personnel or resource shortages quickly

A

Morning report

38
Q

What is anything that can clog or interfere with the medium that is delivering the message

A

Noise

39
Q

What is used to provide an extemporaneous record of all emergency, routine and special activities that occur at the fire station

A

Company journal

40
Q

What completes the communication cycle

A

Feedback

Fire Officer (16 decks)

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