Chapter 3

Question 1

What is the fire departments agency wide mission translated into

Answer 1

Annual goals

Question 2

What would page do to provide training for the company members

Answer 2

Require use of problem solving skills

Question 3

When are general station, company evolutions and apparatus cleaning tasks conducted in a volunteer department

Answer 3

Weekends

Question 4

Which level officer functions as a working officer

Answer 4

Company

Question 5

How many times will a major change occur in the fire fighter career

Answer 5

Four

Question 6

What do Page and Stapleton recommend when preparing for a promotional examination

Answer 6

Highlight and tab the text book

Question 7

What does workforce diversity in the fire departments translate to

Answer 7

Reflection of the community’s make up

Question 8

Which two issues were given equal importance by administrative fire officers

Answer 8

Decision making and problem solving

Question 9

What does James o. Page personal library start with

Answer 9

Three ring binder

Question 10

Who is typically interviewed first when a harassment complaint is filed

Answer 10

Person make the complaint

Question 11

What did Page do when providing training for his company members

Answer 11

use problem solving scenarios

Question 12

In which role does the company officer serve as the official representative of the fire chief

Answer 12

Supervisor

Question 13

Within what amount of time should the beginning of shift report be submitted

Answer 13

First quarter hour

Question 14

Which of the following should not be down by the fire officer alone

Answer 14

Major discipline

Question 15

What can be used to locate access routes and identify exposure problems in apartment complexes and business centers

Answer 15

Aerial photographs

Question 16

Which refers to the complex system of inherent attributes that determine a person moral and ethical actions

Answer 16

Integrity

Question 17

Who would function as the first formal point of contact if the harassment complaint process begins with the fire department

Answer 17

Fire officer

Question 18

What can be done to ensure that thing are functioning properly in the fire station

Answer 18

Perform a walk around

Question 19

What is the best example of an actionable item

Answer 19

Use of certain words in the workplace

Question 20

Less than what percent of all the harassment hostile workplace, and discrimination complaints filed against fire departments were settled by a court decision

Answer 20

3 percent

Question 21

What is the most common reason that a local government is found liable when a harassment claim is filed

Answer 21

Failure to investigate

Question 22

What is the ability of an officer to project an image of being in control at the incident scene

Answer 22

Command presence

Question 23

What can the fire officer use that will make handling an unpopular order more effective

Answer 23

History behind the order

Question 24

What is considered the second most important issue noted by administrative fire officers

Answer 24

Making prompt notifications

Question 25

Which of the following amended the civil rights act of 1964

Answer 25

The equal employment opportunity act of 1972

Question 26

At what number of employees did the equal employment opportunity act of 1972 take effect

Answer 26

15

Question 27

What is an essential component of sexual harassment

Answer 27

Abuse of power

Question 28

Actionable items

Answer 28

are employee behaviors that require an immediate corrective action by supervisor

Question 29

To be a successful leader

Answer 29

the fire officer must convince others to follow by demonstrating the ability to take charge and make the right things happen.

Question 30

NFPA 1021

Answer 30

Standard for Fire Officer Professional Qualifications