Chapter 3 Flashcards
What is the fire departments agency wide mission translated into
Annual goals
What would page do to provide training for the company members
Require use of problem solving skills
When are general station, company evolutions and apparatus cleaning tasks conducted in a volunteer department
Weekends
Which level officer functions as a working officer
Company
How many times will a major change occur in the fire fighter career
Four
What do Page and Stapleton recommend when preparing for a promotional examination
Highlight and tab the text book
What does workforce diversity in the fire departments translate to
Reflection of the community’s make up
Which two issues were given equal importance by administrative fire officers
Decision making and problem solving
What does James o. Page personal library start with
Three ring binder
Who is typically interviewed first when a harassment complaint is filed
Person make the complaint
What did Page do when providing training for his company members
use problem solving scenarios
In which role does the company officer serve as the official representative of the fire chief
Supervisor
Within what amount of time should the beginning of shift report be submitted
First quarter hour
Which of the following should not be down by the fire officer alone
Major discipline
What can be used to locate access routes and identify exposure problems in apartment complexes and business centers
Aerial photographs
Which refers to the complex system of inherent attributes that determine a person moral and ethical actions
Integrity
Who would function as the first formal point of contact if the harassment complaint process begins with the fire department
Fire officer
What can be done to ensure that thing are functioning properly in the fire station
Perform a walk around
What is the best example of an actionable item
Use of certain words in the workplace
Less than what percent of all the harassment hostile workplace, and discrimination complaints filed against fire departments were settled by a court decision
3 percent
What is the most common reason that a local government is found liable when a harassment claim is filed
Failure to investigate
What is the ability of an officer to project an image of being in control at the incident scene
Command presence
What can the fire officer use that will make handling an unpopular order more effective
History behind the order
What is considered the second most important issue noted by administrative fire officers
Making prompt notifications
Which of the following amended the civil rights act of 1964
The equal employment opportunity act of 1972
At what number of employees did the equal employment opportunity act of 1972 take effect
15
What is an essential component of sexual harassment
Abuse of power
Actionable items
are employee behaviors that require an immediate corrective action by supervisor
To be a successful leader
the fire officer must convince others to follow by demonstrating the ability to take charge and make the right things happen.
NFPA 1021
Standard for Fire Officer Professional Qualifications
