Chapter 3 Flashcards

1
Q

What is the fire departments agency wide mission translated into

A

Annual goals

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2
Q

What would page do to provide training for the company members

A

Require use of problem solving skills

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3
Q

When are general station, company evolutions and apparatus cleaning tasks conducted in a volunteer department

A

Weekends

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4
Q

Which level officer functions as a working officer

A

Company

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5
Q

How many times will a major change occur in the fire fighter career

A

Four

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6
Q

What do Page and Stapleton recommend when preparing for a promotional examination

A

Highlight and tab the text book

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7
Q

What does workforce diversity in the fire departments translate to

A

Reflection of the community’s make up

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8
Q

Which two issues were given equal importance by administrative fire officers

A

Decision making and problem solving

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9
Q

What does James o. Page personal library start with

A

Three ring binder

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10
Q

Who is typically interviewed first when a harassment complaint is filed

A

Person make the complaint

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11
Q

What did Page do when providing training for his company members

A

use problem solving scenarios

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12
Q

In which role does the company officer serve as the official representative of the fire chief

A

Supervisor

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13
Q

Within what amount of time should the beginning of shift report be submitted

A

First quarter hour

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14
Q

Which of the following should not be down by the fire officer alone

A

Major discipline

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15
Q

What can be used to locate access routes and identify exposure problems in apartment complexes and business centers

A

Aerial photographs

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16
Q

Which refers to the complex system of inherent attributes that determine a person moral and ethical actions

17
Q

Who would function as the first formal point of contact if the harassment complaint process begins with the fire department

A

Fire officer

18
Q

What can be done to ensure that thing are functioning properly in the fire station

A

Perform a walk around

19
Q

What is the best example of an actionable item

A

Use of certain words in the workplace

20
Q

Less than what percent of all the harassment hostile workplace, and discrimination complaints filed against fire departments were settled by a court decision

21
Q

What is the most common reason that a local government is found liable when a harassment claim is filed

A

Failure to investigate

22
Q

What is the ability of an officer to project an image of being in control at the incident scene

A

Command presence

23
Q

What can the fire officer use that will make handling an unpopular order more effective

A

History behind the order

24
Q

What is considered the second most important issue noted by administrative fire officers

A

Making prompt notifications

25
Which of the following amended the civil rights act of 1964
The equal employment opportunity act of 1972
26
At what number of employees did the equal employment opportunity act of 1972 take effect
15
27
What is an essential component of sexual harassment
Abuse of power
28
Actionable items
are employee behaviors that require an immediate corrective action by supervisor
29
To be a successful leader
the fire officer must convince others to follow by demonstrating the ability to take charge and make the right things happen.
30
NFPA 1021
Standard for Fire Officer Professional Qualifications