Chapter 6

Question 1

listening

Answer 1

involves receiving attending to understanding responding to and recalling sounds and visual images

Question 2

hearing

Answer 2

vibrations travel along acoustic nerves to your brain, which interprets them as your friend’s words and voice tone

Question 3

receiving

Answer 3

seeing+hearing

first step in the listening process

Question 4

attending

Answer 4

the second step in the listening process

involves devoting attention to the info you’ve received

Question 5

mental bracketing

Answer 5

systematically putting aside thoughts that aren’t relevant to the interaction at hand

Question 6

understanding

Answer 6

interpreting the meaning of another person’s communication by comparing newly received info against our past knowledge

Question 7

short-term memory

Answer 7

the part of your mind that temporarily houses the info while you seek to understand its meaning

Question 8

long-term memory

Answer 8

the part of your mind devoted to permanent info storage

Question 9

responding

Answer 9

communicating their attention and understanding to you

Question 10

feedback

Answer 10

to communicate attention while others are talking

Question 11

back-channel cues

Answer 11

verbal and nonverbal behaviors such as nodding and making comments

Question 12

paraphrasing

Answer 12

summarizing others comments once they have finished

Question 13

recalling

Answer 13

remembering information after you’ve received attended to understood and responded to it

Question 14

mnemonics

Answer 14

devices that aid memory

Question 15

listening functions

Answer 15

purposes for listening

Question 16

listening style

Answer 16

your habitual pattern of listening behaviors which reflect your attitudes, beliefs and predispositions regarding the listening process

Question 17

action-oriented listeners

Answer 17

want brief, to-the-point, and accurate messages from others– information they can then use to make decisions or initiate courses of action

Question 18

time-oriented listeners

Answer 18

prefer brief and concise encounters. tend to let others know in advance exactly how much time they have available for each conversation

Question 19

people-oriented listeners

Answer 19

view listening as an opportunity to establish commonalities between themselves and others

Question 20

content-oriented listeners

Answer 20

prefer to be intellectually challenged by the messages they receive during interpersonal encounters

Question 21

selective listening

Answer 21

taking only those bits and pieces of information that are immediately salient during an interpersonal encounter and dismissing the rest

Question 22

eavesdropping

Answer 22

when people intentionally and systematically set up situations so they can listen to private conversations

Question 23

pseudo-listening

Answer 23

behaving as if you’re paying attention though you’re really not

Question 24

aggressive listening (ambushing)

Answer 24

attend to what others say solely to find an opportunity to attack their conversational partners

Question 25

provocateurs

Answer 25

post messages designed solely as “trolls” to annoy others

Question 26

narcissistic listening

Answer 26

self-absorbed listening: the perpetrator ignores what others have to say and redirects the conversation to him- or herself and his or her own interests.