Chapter 6 Flashcards
listening
involves receiving attending to understanding responding to and recalling sounds and visual images
hearing
vibrations travel along acoustic nerves to your brain, which interprets them as your friend’s words and voice tone
receiving
seeing+hearing
first step in the listening process
attending
the second step in the listening process
involves devoting attention to the info you’ve received
mental bracketing
systematically putting aside thoughts that aren’t relevant to the interaction at hand
understanding
interpreting the meaning of another person’s communication by comparing newly received info against our past knowledge
short-term memory
the part of your mind that temporarily houses the info while you seek to understand its meaning
long-term memory
the part of your mind devoted to permanent info storage
responding
communicating their attention and understanding to you
feedback
to communicate attention while others are talking
back-channel cues
verbal and nonverbal behaviors such as nodding and making comments
paraphrasing
summarizing others comments once they have finished
recalling
remembering information after you’ve received attended to understood and responded to it
mnemonics
devices that aid memory
listening functions
purposes for listening
listening style
your habitual pattern of listening behaviors which reflect your attitudes, beliefs and predispositions regarding the listening process
action-oriented listeners
want brief, to-the-point, and accurate messages from others– information they can then use to make decisions or initiate courses of action
time-oriented listeners
prefer brief and concise encounters. tend to let others know in advance exactly how much time they have available for each conversation
people-oriented listeners
view listening as an opportunity to establish commonalities between themselves and others
content-oriented listeners
prefer to be intellectually challenged by the messages they receive during interpersonal encounters
selective listening
taking only those bits and pieces of information that are immediately salient during an interpersonal encounter and dismissing the rest
eavesdropping
when people intentionally and systematically set up situations so they can listen to private conversations
pseudo-listening
behaving as if you’re paying attention though you’re really not
aggressive listening (ambushing)
attend to what others say solely to find an opportunity to attack their conversational partners
provocateurs
post messages designed solely as “trolls” to annoy others
narcissistic listening
self-absorbed listening: the perpetrator ignores what others have to say and redirects the conversation to him- or herself and his or her own interests.
