Chapter 5

Question 1

Which one of the following is not one of the three steps of controlling?
Monitoring
Evaluating
Authorizing
Correcting

Answer 1

Authorizing

Question 2

According to Douglas McGregor, team members that require supervision, direction and threat of punishment for non-compliance are called \_\_\_\_\_ employees.
Theory X
Theory Y
Theory Z
Non-compliant

Answer 2

Theory X

Question 3

William Ouchi’s approach that managers in Japanese companies have a better relationship with their subordinates falls under:
Theory X
Theory Y
Theory Z
Non-compliant

Answer 3

Theory Z

Question 4

Which of Maslow’s levels would be a motivational force for newly hired employees?
Physiological
Safety
Social
Self-esteem

Answer 4

Physiological

Question 5

An employee who would turn down a promotion in order to remain as a project manager would most likely be at which level of Maslow’s hierarchy of needs?
Safety
Social
Esteem
Self-actualization

Answer 5

Self-actualization

Question 6

Herzberg believed that the bottom three levels of Maslow’s hierarchy of needs are:
Hygiene factors
Satisfiers
Dissatisfiers
Esteem drivers

Answer 6

Hygiene factors

Question 7

Authority comes from \_\_\_\_\_ whereas power comes from \_\_\_\_\_.
Above; Above
Above, Below
Below; Above
Below, Below

Answer 7

Above, Below

Question 8

The document that is prepared at the beginning of a project in order to clarify the roles and responsibilities of the team members is called a:
Responsibility clarification table
Responsibility identification table
Responsibility assignment matrix
Work package assignment sheet

Answer 8

Responsibility assignment matrix

Question 9

Which of the following are factors to be considered when providing project managers with authority?
The size, nature, and business base of the company
The length of the project
The size and nature of the project
All of the above

Answer 9

All of the above

Question 10

Which of the following is the most common type of project authority?
De jure
De facto
Project charter
Implied

Answer 10

Project charter

Question 11

Which of the following type of authority would come from the project manager’s job description?
De jure
De facto
Project charter
Implied

Answer 11

De jure

Question 12

If the project manager’s authority is not documented, then the project manager is expected to assume whatever authority he / she needs to get the job done.
True
False

Answer 12

True

Question 13

Which of the following people has the greatest influence on how much authority a project manager will possess on a given project?
The customer
The project sponsor
The project manager’s line manager
The project manager himself / herself

Answer 13

The project sponsor

Question 14

Which of the following types of interpersonal influences comes from the recognition that the project manager is officially empowered to give orders?
Legitimate power
Reward power
Expert power
Referent power

Answer 14

Legitimate power

Question 15

Which of the following types of interpersonal influences would be representative of workers that are attracted to a particular project?
Legitimate power
Reward power
Expert power
Referent power

Answer 15

Referent power

Question 16

Which type of interpersonal influences would be represented by a project manager that has a command of technology?
Legitimate power
Reward power
Expert power
Referent power

Answer 16

Expert power

Question 17

Which of the following type of interpersonal influence has as its source the individual rather than the company?
Legitimate power
Reward power
Penalty power
Referent power

Answer 17

Referent power

Question 18

Coercive power most often represents:
Legitimate power
Reward power
Penalty power
Referent power

Answer 18

Penalty power

Question 19

Laissez-faire leadership most likely represents:
Telling
Selling
Participating
Delegating

Answer 19

Delegating

Question 20

Democratic leadership most likely represents:
Telling
Selling
Participating
Delegating

Answer 20

Participating

Question 21

If six people are in a room participating in a conversation, then there are \_\_\_\_\_ two-way channels of communications.
9
10
15
30

Answer 21

15

N (N-1)/2

Question 22

Most project managers communicate \_\_\_\_\_ and most line managers communicate \_\_\_\_\_.
Laterally; vertically upward
Laterally; vertically downward
Vertically upward; vertically downward
Vertically downward; vertically upward

Answer 22

Laterally, vertically downward

Question 23

Project managers generally spend what percent of their time involved in some type of communications?
25%
40%
60%
90%

Answer 23

90%

Question 24

Project managers would prefer to communicate in which of the following manners if given a choice?
Formal and written
Formal and oral
Informal and oral
Informal and written

Answer 24

Informal and oral

Question 25

A project manager that communicates honestly, fairly and by the book is called a(n) \_\_\_\_\_ communicator.
Conciliatory
Judicial
Ethical
Secretive

Answer 25

Ethical