Chapter 5 Flashcards
1
Q
Which one of the following is not one of the three steps of controlling? Monitoring Evaluating Authorizing Correcting
A
Authorizing
2
Q
According to Douglas McGregor, team members that require supervision, direction and threat of punishment for non-compliance are called \_\_\_\_\_ employees. Theory X Theory Y Theory Z Non-compliant
A
Theory X
3
Q
William Ouchi’s approach that managers in Japanese companies have a better relationship with their subordinates falls under: Theory X Theory Y Theory Z Non-compliant
A
Theory Z
4
Q
Which of Maslow’s levels would be a motivational force for newly hired employees? Physiological Safety Social Self-esteem
A
Physiological
5
Q
An employee who would turn down a promotion in order to remain as a project manager would most likely be at which level of Maslow’s hierarchy of needs? Safety Social Esteem Self-actualization
A
Self-actualization
6
Q
Herzberg believed that the bottom three levels of Maslow’s hierarchy of needs are: Hygiene factors Satisfiers Dissatisfiers Esteem drivers
A
Hygiene factors
7
Q
Authority comes from \_\_\_\_\_ whereas power comes from \_\_\_\_\_. Above; Above Above, Below Below; Above Below, Below
A
Above, Below
8
Q
The document that is prepared at the beginning of a project in order to clarify the roles and responsibilities of the team members is called a: Responsibility clarification table Responsibility identification table Responsibility assignment matrix Work package assignment sheet
A
Responsibility assignment matrix
9
Q
Which of the following are factors to be considered when providing project managers with authority?
The size, nature, and business base of the company
The length of the project
The size and nature of the project
All of the above
A
All of the above
10
Q
Which of the following is the most common type of project authority? De jure De facto Project charter Implied
A
Project charter
11
Q
Which of the following type of authority would come from the project manager’s job description? De jure De facto Project charter Implied
A
De jure
12
Q
If the project manager’s authority is not documented, then the project manager is expected to assume whatever authority he / she needs to get the job done.
True
False
A
True
13
Q
Which of the following people has the greatest influence on how much authority a project manager will possess on a given project? The customer The project sponsor The project manager’s line manager The project manager himself / herself
A
The project sponsor
14
Q
Which of the following types of interpersonal influences comes from the recognition that the project manager is officially empowered to give orders? Legitimate power Reward power Expert power Referent power
A
Legitimate power
15
Q
Which of the following types of interpersonal influences would be representative of workers that are attracted to a particular project? Legitimate power Reward power Expert power Referent power
A
Referent power
16
Q
Which type of interpersonal influences would be represented by a project manager that has a command of technology? Legitimate power Reward power Expert power Referent power
A
Expert power
17
Q
Which of the following type of interpersonal influence has as its source the individual rather than the company? Legitimate power Reward power Penalty power Referent power
A
Referent power
18
Q
Coercive power most often represents: Legitimate power Reward power Penalty power Referent power
A
Penalty power
19
Q
Laissez-faire leadership most likely represents: Telling Selling Participating Delegating
A
Delegating
20
Q
Democratic leadership most likely represents: Telling Selling Participating Delegating
A
Participating
21
Q
If six people are in a room participating in a conversation, then there are \_\_\_\_\_ two-way channels of communications. 9 10 15 30
A
15
N (N-1)/2
22
Q
Most project managers communicate \_\_\_\_\_ and most line managers communicate \_\_\_\_\_. Laterally; vertically upward Laterally; vertically downward Vertically upward; vertically downward Vertically downward; vertically upward
A
Laterally, vertically downward
23
Q
Project managers generally spend what percent of their time involved in some type of communications? 25% 40% 60% 90%
A
90%
24
Q
Project managers would prefer to communicate in which of the following manners if given a choice? Formal and written Formal and oral Informal and oral Informal and written
A
Informal and oral
25
Q
A project manager that communicates honestly, fairly and by the book is called a(n) \_\_\_\_\_ communicator. Conciliatory Judicial Ethical Secretive
A
Ethical
