Chapter 20 Flashcards
Customers are now demanding Higher performance requirements Higher contractor profit margins Slower product development All of the above
Higher performance requirements
The balance between quality and cost is called: Salability Produceability Operability Availability
Salability
Quality is defined by the: Project manager Project team Project sponsor Customer
Customer
In which project life cycle phase does quality begin? Initiation / planning Execution Monitoring & control Closure
Initiation / planning
The plan-do-check-act cycle is attributed to: Deming Juran Crosby Taguchi
Deming
Which of the following quality gurus focused on the four absolutes of quality? Deming Juran Crosby Taguchi
Crosby
Which of the following quality gurus focused on the four absolutes of quality? Deming Juran Crosby Taguchi
Crosby
Crosby believed that the cost of quality was the cost of conformance to quality.
True
False
False
Design of experiments is attributed to: Deming Juran Crosby Taguchi
Taguchi
A document that states the principles of quality would be a quality \_\_\_\_\_. Policy Procedure Plan All of the above
Policy
The collective term for the formal quality activities and processes is called: Quality control Quality assurance Quality policies Quality visions
Quality assurance
The collective term for the activities and techniques within the overall process is called: Quality control Quality assurance Quality policies Quality visions
Quality control
Which of the following is not one of the four categories of the cost of quality? Prevention Identification Internal failures External failures
Identification
Dr. Juran’s cost of quality model suggests that complete elimination of all defects may not be cost-effective.
True
False
True
The cause and effect chart is used to \_\_\_\_\_. Identify a problem Determine its cause Prioritize a solution Decide upon a course of action
Determine its cause
A Pareto Diagram is used to identify and prioritize quality problems.
True
False
True
The primary use of control charts is to: Prevent defects Detect defects Reject defects All of the above
Prevent defects
If the upper and lower control limits of a process are set at plus or minus three sigma, then what percent of the units produced are expected to satisfy the customer’s requirements?
68%
95%
99.73%
99.73%
The fact that random variation is always present in any process is called: Common cause variability Special cause variability Assignable cause variability Control limit variability
Common cause variability
Acceptance sampling is a statistical process for evaluating a portion of lot for the purpose of:
Measuring the weight of each sample
Measuring the length and width of each sample
Measuring the volume of each sample
Acceptance or rejection of the entire lot
Acceptance or rejection of the entire lot
The person ultimately responsible for the quality of the deliverable is the: Project manager Project team Project sponsor Customer
Project manager
The alternative to three sigma is: 4 sigma 5 sigma 6 sigma All are possible
6 sigma
Which quality guru was heavily involved with quality control charts? Deming Juran Crosby Taguchi
Deming
One of the primary reasons for the failure of quality circles is because management refuses to listen to the quality improvement ideas of subordinates.
True
False
True
