Chapter 20 Flashcards
1
Q
Customers are now demanding Higher performance requirements Higher contractor profit margins Slower product development All of the above
A
Higher performance requirements
2
Q
The balance between quality and cost is called: Salability Produceability Operability Availability
A
Salability
3
Q
Quality is defined by the: Project manager Project team Project sponsor Customer
A
Customer
4
Q
In which project life cycle phase does quality begin? Initiation / planning Execution Monitoring & control Closure
A
Initiation / planning
5
Q
The plan-do-check-act cycle is attributed to: Deming Juran Crosby Taguchi
A
Deming
6
Q
Which of the following quality gurus focused on the four absolutes of quality? Deming Juran Crosby Taguchi
A
Crosby
7
Q
Which of the following quality gurus focused on the four absolutes of quality? Deming Juran Crosby Taguchi
A
Crosby
8
Q
Crosby believed that the cost of quality was the cost of conformance to quality.
True
False
A
False
9
Q
Design of experiments is attributed to: Deming Juran Crosby Taguchi
A
Taguchi
10
Q
A document that states the principles of quality would be a quality \_\_\_\_\_. Policy Procedure Plan All of the above
A
Policy
11
Q
The collective term for the formal quality activities and processes is called: Quality control Quality assurance Quality policies Quality visions
A
Quality assurance
12
Q
The collective term for the activities and techniques within the overall process is called: Quality control Quality assurance Quality policies Quality visions
A
Quality control
13
Q
Which of the following is not one of the four categories of the cost of quality? Prevention Identification Internal failures External failures
A
Identification
14
Q
Dr. Juran’s cost of quality model suggests that complete elimination of all defects may not be cost-effective.
True
False
A
True
15
Q
The cause and effect chart is used to \_\_\_\_\_. Identify a problem Determine its cause Prioritize a solution Decide upon a course of action
A
Determine its cause
