Chapter 11 Flashcards
Generally speaking, the lowest level in the WBS is referred to as: Level 3 Level 4 Level 5 The work package
The work package
Scope creep is generally the result of: Having too many levels in the WBS Poorly defined SOW Too much detail in the specifications Having the wrong people assigned to the project
Poorly defined SOW
Which of the following is not a benefit of having a highly detailed work breakdown structure?
Lower status reporting costs
Less likely that anything will be omitted
Better estimating
Better activity tracking
Lower status reporting costs
All work packages in a project must be at the same level of the WBS
True
False
False
Generally speaking, work packages are assigned to one functional unit.
True
False
True
If the customer’s SOW contains words such as nearly or approximately, then:
The project manager uses his discretion in determining the meaning
The sponsor uses his discretion in determining the meaning
The customer uses his discretion in determining the meaning
Scope creep is unlikely
The customer uses his discretion in determining the meaning
Which of the following documents is not defined in the text as one of the four critical documents for preliminary planning? SOW WBS Specifications Network Diagrams
Network Diagrams
Project managers often rewrite the customer’s SOW into a document that the project team can easily understand. The document is called: The redefined SOW The scope statement he deliverable statement The finalized SOW statement
The scope statement
Which of the following would be the first item to be discussed in the initial kickoff meeting for a project? Understanding of the requirements Understanding of the plan Understanding of the schedule Understanding of the budget
Understanding of the requirements
Which of the following is often overlooked when planning and budgeting a project?
Customer’s milestones
Cost and size of contractual documentation
Number of meetings with the customer
Timing of the deliverables
Cost and size of contractual documentation
Which of the following is normally not addressed in a change control board meeting to approve a scope change?
Cost of the change
Which functional unit will perform the change
Impact on the schedule
Value-added opportunity for the client
Which functional unit will perform the change
Which of the following is usually not validated by using the WBS? The schedule The Risks The quality of the deliverables The budget
The quality of the deliverables
A project manager desires a work breakdown structure that goes through 6 levels of detail. Level 3 through level 6 would most likely be prepared by: Project sponsor Project manager Subject matter experts Customer
Subject matter experts
Plans such as the cost plan, schedule plan and quality plan are referred to as: Integration plans Specialized plans Functional plans Subsidiary plans
Subsidiary plans
Which of the following is usually preferred for the placement of the project manager with regard to the WBS? The project manager’s salary should be:
Divided up at each work package.
Divided up at each WBS element not lower than level 3 of the WBS.
Divided up at each level 2 WBS element.
There should be only one WBS element covering the project manager’s salary.
There should be only one WBS element covering the project manager’s salary.
What is the project sponsor’s responsibility with regard to the WBS preparation?
Make sure all work packages are well-defined.
Make sure that the management levels of the WBS are correct.
Make sure that the technical levels of the WBS are correct.
The sponsor should not be involved in WBS development.
The sponsor should not be involved in WBS development.
A customer external to your company requests that a certain element of work be subdivided to lower level work packages and that cost/schedule information be reported at the lower levels. You should:
Grant the customer’s request but bill the customer for the changes to the WBS.
Simply grant the customer’s request.
Deny the request since the WBS is finalized and cannot change.
Check with the line managers first to see if cost and schedule can be reported at this level.
Check with the line managers first to see if cost and schedule can be reported at this level.
Consider the WBS shown below: 1.00.00 1.1.0 1.1.1 1.1.2 1.2.0 1.2.1 1.2.2 If the total program costs $100,000 and 1.2.1 and 1.2.2 are each $20 K, then the cost of 1.1.0 is: $20 K $40 K $60 K Cannot be determined
$60 K
A contractor accepts a project, after go-ahead, and the contractor discovers that the statement of work was ill-defined and pushed through scope changes that significantly alienate the customer. The customer pays for the scope changes and then files a law suit against the contractor to recover the cost of the scope changes. Neglecting the type of contract, the court would most likely rule that:
The contractor is at fault for accepting a contract with ill-defined requirements and not discovering this initially.
The contractor is at fault for a misinterpretation of the wording in the statement of work.
The customer is at fault for providing a statement of work that could be misinterpreted.
The customer cannot recover the cost associated with the scope changes once payment has been made.
The customer is at fault for providing a statement of work that could be misinterpreted.
The person with the ultimate responsibility to make sure that all work required by the SOW and only the work required by the SOW is performed is the:
Customer
Project manager
Appropriate subject matter expert for that work package
Project sponsor
Project manager
A customer is unhappy with the performance thus far on a project. The customer states that, unless scope changes are made at the contractor’s expense, the contractor would be removed from the customer’s preferred bidders list for future contracts. The contractor should.
Refuse to perform the scope changes.
Perform the scope changes at the contractor’s expense.
Perform the scope changes and then submit an invoice for payment to the customer.
Take no action and hope that the customer will forget about the scope change request.
Perform the scope changes at the contractor’s expense.
During the execution of a project, the customer asks you to perform additional tests which the customer will pay for. Unfortunately, there are no resources available to perform the additional tests. The project manager should:
Refuse to perform the tests.
Determine when the tests can be done and then inform the customer
Tell the customer that company policy is that the additional tests must be treated as an enhancement project and funded separately after this project is over.
Let the sponsor make the decision on what to do.
Let the sponsor make the decision on what to do.
Project sponsors within the contractor’s company have the authority to change the scope of an external customer’s project as they see fit.
True
False
False
During competitive bidding, a contractor can submit inclusions and exclusions to the customer’s preliminary statement of work.
True
False
True
During an interface meeting with your customer, both of you have different interpretations of the raw data. If the customer’s interpretation is correct, then the direction of the project should change. However, the customer states that they need more time to determine if their interpretation is correct. As the PM, you should:
Continue on with your existing baseline until the customer confirms that the direction must change.
Change the direction of the project according to the customer’s interpretation of the results and continue on.
Stop working on the project until you both agree on the direction
Cancel the project and then, after an agreement is reached, submit a new proposal and price to restart the project.
Continue on with your existing baseline until the customer confirms that the direction must change.
