Chapter 28 Flashcards
1
Q
Conflict resolution
A
The process of resolving conflicts positively so that everyone is satisfied
2
Q
constructive feedback
A
feedback that involved giving opinions about the work of others in a nonaggressive way
3
Q
job description
A
an outline of what will be expected in a job
4
Q
resume
A
a summary of a person’s education and experience
5
Q
stress
A
a mentally or emotionally disruptive or upsetting condition that occurs due to changes in the environment
6
Q
stressor
A
interal or external facots or stimuli that cause stress
