Chapter 24/25 Flashcards
What is a personal development plan?
An action plan that incorporates a wide set of development opportunities
What are the stages of a PDP?
Analyzing current situation
Setting goals
Draw up action plan
Implement
What are competences?
The critical skills, knowledge and attitudes that a job holder must have to perform effectively
What do competency frameworks attempt to identify?
All the competencies that are required by anyone taking on a particular role within an organisatijn
Most competency frameworks cover what?
Communication skills
People management
Team skills
Customer service skills
What is coaching?
Trainee is out under the guidance of a more experienced member of staff
What is mentoring?
More senior employees supports and guides the trainee through personal and career development
What is counseling?
Helping people to help themselves
Features of coaching ?
Focused on task specific
Deliver one to one
Involves building up both skills and confidence
Coach is normally an expert on the topic
Purposes of mentoring?
Career function- gives exposure to higher level of duties
Psychological- creates sense of acceptance and belonging
Counseling deals with?
Problems arising within individual
Problems caused by organisation
External causes of problems
Good time management allows what?
Makes the best use of available time
Reduced excessive workload
Meet deadlines
Prioritise
Time management techniques?
Planning and organising
Keeping an activity log
Making lists and writing reminders
Barriers to effective time management?
Frequent interruptions
Putting things off
Having to travel long distances
What is conflict?
Any personal divergence of interests between groups and individuals
