Chapter 20 Flashcards

1
Q

What is motivation level?

A

relates to people’s desire to perform tasks and put effort into their job

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2
Q

What is perception?

A

individuals select, organise and interpret the stimuli they recieve

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3
Q

What are attitudes?

A

persistent feelings and behaviours tendencies directed towards specific people, group, ideas or objects

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4
Q

What is personality?

A

Combination of emotional, attitudinal and behavioural responses of an individual

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5
Q

What is a role?

A

A role is the pattern of behaviour expected by someone who occupies a particular person

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6
Q

What is role behaviour?

A

Certain types of behaviour can be associated with a particular role in an organisation

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7
Q

What is role set?

A

this describes the people who respond to an individual in a particular role

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8
Q

What are role signs?

A

these are visible indications of a role e.g., dress, styles

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9
Q

What is role ambiguity?

A

this arises when an individual is unsure of what role they are to play, or others are unclear of that person’s role and so hold back co-operation

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10
Q

What is role conflict?

A

this occurs when individuals find a clash between different roles they have adopted

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11
Q

What is role incompatibility?

A

This occurs when individuals experience expectations form outside groups about their role that are different to their own role expectation

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12
Q

What is a group?

A

Any collection of individuals who perceive themselves to be a group

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13
Q

What characteristics to groups have?

A
  • a sense of identity
  • loyalty to the group
  • purpose and leadership
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14
Q

What are informal groups?

A

these are groups of individuals voluntarily join to meet their social or security needs. Individuals dependent on each other and influence each others behaviours

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15
Q

What are formal groups?

A

Team, groups that are created to carry out specific tasks, communicate and solve problems. Membership is normally determined by the organisation

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16
Q

What are some benefits to team working?

A
  • increased productivity
  • synergy
  • improved focus and responsibility
  • improved problem solving
  • greater creativity
  • increased satisfaction
  • increased motivation
  • improved information flows
17
Q

What are some negative effects on groups?

A
  • Conformity
  • the abilene paradox (outcome no one wants)
  • risky shift or group polarisation (riskier decisions not taken alone)
  • groupthink
18
Q

what is a team?

A

more than a group. can be described as any group of people who must significantly related with each other in order to accomplish shared objectives

19
Q

what do teams usually do?

A
  • share common goal
  • enjoy working together
  • made up of diverse people
  • loyal
  • team spirit
20
Q

Are teams informal or formal?

21
Q

What was Belbins’ theory in relation to teams?

A

In order for a team to operate effectively, it needed a balance of nine different roles

22
Q

What are Belbin’s nine different roles?

A
Leader
Shaper
Plant 
Monitor-evaluator
Team worker
Resource investigator
Implementer
Completer 
Specialist
23
Q

What is the plant role in relation to a team?

A

Creative problem solver

24
Q

What are Tuckman’s stages of group development?

A

Forming -> Storming-> norming -> performing -> dorming/adjouring

25
Peters and Waterman define which 5 key aspects of a successful team?
- small - a limited duration - voluntary - communication informal and unstructured - action - oriented
26
Team building exercises are designed to what?
develop group members and their ability to work together
27
what do team building exercises promote?
improved communication trust building social interaction
28
how can we measure team effectiveness?
- efficiency - degree to which the team achieved its stated objectives - team member satisfaction