Chapter 20

Question 1

What is motivation level?

Answer 1

relates to people’s desire to perform tasks and put effort into their job

Question 2

What is perception?

Answer 2

individuals select, organise and interpret the stimuli they recieve

Question 3

What are attitudes?

Answer 3

persistent feelings and behaviours tendencies directed towards specific people, group, ideas or objects

Question 4

What is personality?

Answer 4

Combination of emotional, attitudinal and behavioural responses of an individual

Question 5

What is a role?

Answer 5

A role is the pattern of behaviour expected by someone who occupies a particular person

Question 6

What is role behaviour?

Answer 6

Certain types of behaviour can be associated with a particular role in an organisation

Question 7

What is role set?

Answer 7

this describes the people who respond to an individual in a particular role

Question 8

What are role signs?

Answer 8

these are visible indications of a role e.g., dress, styles

Question 9

What is role ambiguity?

Answer 9

this arises when an individual is unsure of what role they are to play, or others are unclear of that person’s role and so hold back co-operation

Question 10

What is role conflict?

Answer 10

this occurs when individuals find a clash between different roles they have adopted

Question 11

What is role incompatibility?

Answer 11

This occurs when individuals experience expectations form outside groups about their role that are different to their own role expectation

Question 12

What is a group?

Answer 12

Any collection of individuals who perceive themselves to be a group

Question 13

What characteristics to groups have?

Answer 13

• a sense of identity
• loyalty to the group
• purpose and leadership

Question 14

What are informal groups?

Answer 14

these are groups of individuals voluntarily join to meet their social or security needs. Individuals dependent on each other and influence each others behaviours

Question 15

What are formal groups?

Answer 15

Team, groups that are created to carry out specific tasks, communicate and solve problems. Membership is normally determined by the organisation

Question 16

What are some benefits to team working?

Answer 16

• increased productivity
• synergy
• improved focus and responsibility
• improved problem solving
• greater creativity
• increased satisfaction
• increased motivation
• improved information flows

Question 17

What are some negative effects on groups?

Answer 17

• Conformity
• the abilene paradox (outcome no one wants)
• risky shift or group polarisation (riskier decisions not taken alone)
• groupthink

Question 18

what is a team?

Answer 18

more than a group. can be described as any group of people who must significantly related with each other in order to accomplish shared objectives

Question 19

what do teams usually do?

Answer 19

• share common goal
• enjoy working together
• made up of diverse people
• loyal
• team spirit

Question 20

Are teams informal or formal?

Answer 20

Formal

Question 21

What was Belbins’ theory in relation to teams?

Answer 21

In order for a team to operate effectively, it needed a balance of nine different roles

Question 22

What are Belbin’s nine different roles?

Answer 22

Leader
Shaper
Plant 
Monitor-evaluator
Team worker
Resource investigator
Implementer
Completer 
Specialist

Question 23

What is the plant role in relation to a team?

Answer 23

Creative problem solver

Question 24

What are Tuckman’s stages of group development?

Answer 24

Forming -> Storming-> norming -> performing -> dorming/adjouring

Question 25

Peters and Waterman define which 5 key aspects of a successful team?

Answer 25

• small
• a limited duration
• voluntary
• communication informal and unstructured
• action - oriented

Question 26

Team building exercises are designed to what?

Answer 26

develop group members and their ability to work together

Question 27

what do team building exercises promote?

Answer 27

improved communication
trust building
social interaction

Question 28

how can we measure team effectiveness?

Answer 28

• efficiency
• degree to which the team achieved its stated objectives
• team member satisfaction