Chapter 17- Quality Flashcards
1
Q
What characteristics do a good quality product have?
A
A good quality product is:
- well designed and finished
- suitable for its purpose
- durable
- attractive
2
Q
What is quality control?
A
When goods are put througn strict tests to ensure good quality.
3
Q
Explain the term quality
A
Quality is a term used to indicate products or services of a high standard.
4
Q
What is a guarantee?
A
A promise by the manufacturer to make good any faults in a product within a specific time period.
