Chapter 17- Quality Flashcards

1
Q

What characteristics do a good quality product have?

A

A good quality product is:

  • well designed and finished
  • suitable for its purpose
  • durable
  • attractive
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2
Q

What is quality control?

A

When goods are put througn strict tests to ensure good quality.

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3
Q

Explain the term quality

A

Quality is a term used to indicate products or services of a high standard.

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4
Q

What is a guarantee?

A

A promise by the manufacturer to make good any faults in a product within a specific time period.

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