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Home Economics > Chapter 13 > Flashcards

Chapter 13 Flashcards

1
Q

What is the decision making process?

A

DECIDE

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2
Q

What does D stand for in the decision making process?

A

Define the decision to be made

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3
Q

What does E stand for in the decision making process?

A

Enquire about possible choices

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4
Q

What does C stand for in the decision making process?

A

Consider the choices

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5
Q

What does I stand for in the decision making process?

A

Investigate the results of different courses of action

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6
Q

What does the second D stand for in the decision making process

A

Decide on a plan and put it into action

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7
Q

What does the second E stand for in the decision making process?

A

Evaluate the results

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8
Q

What are the factors that influence our decisions?

A
  • needs and wants
  • resources
  • values/priorities
  • other people
  • emotions
  • fashion
  • merchandising
  • advertising
  • culture
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9
Q

What is there to consider when shopping for goods and services?

A
  • budget
  • quality
  • value
  • design
  • comfort
  • environment
  • maintenance
  • purpose
  • guaranteed
  • safety
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10
Q

What are the different types of shopping outlets?

A

-department stores
-supermarkets
-multiple chain stores
-voluntary chains
–independent shops
-hypermarkets
-boutiques
–discount stores
-specialist shops

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11
Q

What are department stores?

A

Department stores stock a wide range of goods under one roof

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12
Q

Example of department store

A

Marks & Spencer’s

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13
Q

What are supermarkets?

A

Stock food and general goods

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14
Q

Advantage supermarket

A

Some stay open 24 hours

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15
Q

Supermarket disadvantage

A

There can be long queues

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16
Q

Supermarket example

A

Tesco

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17
Q

Multiple chain stores explain

A

These are countryside shops with a distinctive appearance and layout

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18
Q

Multiple chain stores advantage

A

Same layout in every shop

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19
Q

Multiple chain stores disadvantage

A

Meat can be processed and clothes can be poor quality and made by child labourers

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20
Q

Multiple chain stores example

A

Dunnes

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21
Q

Voluntary chains explain

A

Independently owned supermarket chains

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22
Q

Voluntary chains example

A

Centre

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23
Q

Independent shops explain

A

Small and offer personal service

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24
Q

Independent shops advantage

A

Stay open late

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25
Q

Independent shops disadvantage

A

Products can be expensive

26
Q

Superstore/hypermarket explain

A

Huge shops that combine a department store and a supermarket

27
Q

Superstore/hypermarket advantage

A

A wide range of stock

28
Q

Superstore/hypermarket disadvantage

A

Hard to find a specific item

29
Q

Boutiques explain

A

Specialist clothes shops

30
Q

Boutiques advantage

A

Exclusive range of stock

31
Q

Boutiques disadvantage

A

Expensive

32
Q

Discount stores explain

A

These offer a limited range of goods at reduced prices

33
Q

Discount stores advantage

A

Cheap

34
Q

Discount stores disadvantage

A

Not very good quality

35
Q

Discount stores example

A

Pound city

36
Q

Specialist shop explain

A

They specialise in particular products

37
Q

Specialist shop disadvantage

A

Hard to find as there are sparse

38
Q

Specialist shop advantage

A

Staff know their trade

39
Q

Changes in shopping practices

A
  • increased competition equals better prices for the consumers
  • fewer shops provide counter service
  • more emphasis is placed on customer
  • many shops open later, some 24 hours and many still open on a Sunday
  • home delivery services are available
  • widespread use of customer loyalty
40
Q

Advantages of self-service

A
  1. Quick and convenient
  2. Prices are lower due to lower staff costs and bulk buying
  3. Customer has more time to spend on selection
  4. Wider range of products available
  5. Reduces queueing time
41
Q

What is self-service?

A

The customer picks up the items they need and pays for them at the checkout

42
Q

What is counter service?

A

The shopkeeper picked up the items and the customer paid for them

43
Q

Disadvantages of self-service

A
  1. Less personal contact
  2. More temptation to impulse buy
  3. Credit is usually not available
  4. Sometimes the price of products isn’t labelled clearly
  5. Shoplifting is easier
44
Q

Advantages of counter service

A
  1. Personal service
  2. Advice offered
  3. Credit sometimes offered
  4. Less effort for the shopper
  5. Less chance of shoplifting
45
Q

Disadvantages of counter service

A
  1. Higher prices because of more staff
  2. Smaller selection of goods
  3. Longer queues
46
Q

Techniques used in supermarkets to encourage consumers to buy more

A
  • heavy goods are located at the entrance
  • essentials like bread and milk are placed at the back
  • essential items are placed on low shelves and luxuries are at eye level
  • wide aisles allow customers to spend time browsing
  • items that go together are often placed near each other
  • sweets and magazines are located near the checkout to promote last-minute impulse buying
  • coloured impression of healthy food
  • aroma of freshly baked bread is circulated around the store
  • the shop’s own-brand products are displayed neat those of the most expensive competitors
  • food sampling encourages impulse buying
  • the presence of in-stores ATMS
47
Q

Guidelines for shopping

A
  • always make a list and stick to it
  • avoid going to the shop for just one item
  • avoid impulse buying
  • keep receipts for a while after purchasing
  • bulk buy non-perishables
  • shop around and compare prices
  • look for quality & freshness
  • check expiry date before buyers no
  • avoid shopping when tired or hungry
  • bring a shopping bag
48
Q

Functions of packaging

A
  • advertises the product
  • protects the goods from damage
  • carries bar codes
  • keeps food hygienic and fresh
  • provides info and instructions on product
49
Q

Characteristics of good packaging

A
  • strong
  • waterproof
  • light
  • hygienic
  • non-toxic
  • biodegradable
  • easy to open
  • easy to reseal
50
Q

Types of packaging

A
  • glass
  • paper
  • metal
  • plastic
51
Q

Product labelling importance

A
  • identifies the product
  • advertises the product
  • describes what the product is made of
  • warns of the dangers of using or misusing the product
  • gives advice on how to use and care for the product
  • shows where the product was made from
  • carryall barcodes
52
Q

Disadvantages of packaging/overpackaging

A
  • uses up valuable resources
  • adds price to the product
  • may be difficult to open
  • can be deceptive (e.g a large packet may contain a small item)
  • causes litter and pollution
53
Q

What do barcodes do?

A

Barcodes give details of the products bought

(Size and brand) and price

54
Q

What are own brands?

A

Some large shops use their own brands

55
Q

What is unit pricing?

A

This is when certain unpacked foods such as fruit, vegetables, meat and fish are priced according to a unit of measurement

56
Q

What are loss leaders?

A

When some products are sold at a loss in order to attract customers into the store but the ones inside have no been reduced

57
Q

Advantages of paying with cash

A

-quick and easy

58
Q

Disadvantages of cash

A
  • can be lost or stolen

- inconvenient when paying for expensive items

59
Q

Advantages of a credit card

A

-safe and convenient

60
Q

Disadvantages of a credit card

A
  • easy to overspend

- if it’s not paid it has a high interest

61
Q

What is a 3V voucher?

A

-3V visa prepaid vouchers are disposable prepaid Visa numbers that can be used as a visa credit card

62
Q

What is a debit card?

A
  • money for taken out of current account, it is the persons own money
  • safe and convenient
  • person requires an account

Home Economics (20 decks)

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