Chapter 15: Coaching And Communication Flashcards
Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?
Being empathetic takes practice and intentional effort.
Which of the following is the best approach to gathering information related to a sensitive topic from a client?
Gather information in pieces throughout programming.
Which of the following are nonverbal cues that can influence the quality of communication?
Clutter, air temperature, and noise
What is the goal of using positive nonverbal cues in communication?
Demonstrate confidence, care, and readiness to help
Which of the following is the best way to establish rapport with a client?
Take time to develop an understanding of client needs and emotions.
Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?
A lack of trust will be developed.
Which of the following describes the outcome of having mismatched verbal and nonverbal cues?
Nonverbal cues are more received and interpreted.
Which of the following represents the importance of word choice in verbal communication?
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
Which of the following is the most important tool in becoming a better listener and communicator?
The ability to ask quality questions
Which of the following represents ideal behavior with regard to tone of voice as an effective nonverbal communication skill?
Maintaining level tone across statements
A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?
Not an ideal nonverbal communication strategy
Based on the importance of soft skills in professional success, into which of the following would be the best continuing education course for a Nutritional Coach to enroll?
Keys to effective communication
In using supportive language as part of effective communication, which of the following is true?
The focus should be on goal behaviors, not behaviors that need to be avoided.
Which of the following types of questioning encourages clients to openly share ideas and information?
Divergent questioning
Which of the following describes the ideal talk rate in a conversation?
Steady rate with clearly enunciated words
Which of the following is best defined by an understanding of one’s own strengths and weaknesses?
Self-awareness
Which of the following is the best approach to dealing with program setbacks?
Identify small successes to provide encouragement to move forward.
What best describes empathy in communication?
Understanding what the client is feeling and experiencing
During which stage of listening must the coach ask clarifying questions and be careful not to make assumptions?
Understanding stage
Which item best represents rapport?
A relationship based on mutual understanding and trust
Which of the following stages of listening is defined by having intentional focus on what the client is sharing?
Receiving Stage
Which of the following is one primary goal of using supportive words?
Build efficacy
Which of the following is best defined by the emotional or perceived meaning of a word?
Connotation
What best describes nonverbal communication?
The exchange of information through wordless cues.
