Chapter 15: Coaching And Communication

Question 1

Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?

Answer 1

Being empathetic takes practice and intentional effort.

Question 2

Which of the following is the best approach to gathering information related to a sensitive topic from a client?

Answer 2

Gather information in pieces throughout programming.

Question 3

Which of the following are nonverbal cues that can influence the quality of communication?

Answer 3

Clutter, air temperature, and noise

Question 4

What is the goal of using positive nonverbal cues in communication?

Answer 4

Demonstrate confidence, care, and readiness to help

Question 5

Which of the following is the best way to establish rapport with a client?

Answer 5

Take time to develop an understanding of client needs and emotions.

Question 6

Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?

Answer 6

A lack of trust will be developed.

Question 7

Which of the following describes the outcome of having mismatched verbal and nonverbal cues?

Answer 7

Nonverbal cues are more received and interpreted.

Question 8

Which of the following represents the importance of word choice in verbal communication?

Answer 8

Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

Question 9

Which of the following is the most important tool in becoming a better listener and communicator?

Answer 9

The ability to ask quality questions

Question 10

Which of the following represents ideal behavior with regard to tone of voice as an effective nonverbal communication skill?

Answer 10

Maintaining level tone across statements

Question 11

A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?

Answer 11

Not an ideal nonverbal communication strategy

Question 12

Based on the importance of soft skills in professional success, into which of the following would be the best continuing education course for a Nutritional Coach to enroll?

Answer 12

Keys to effective communication

Question 13

In using supportive language as part of effective communication, which of the following is true?

Answer 13

The focus should be on goal behaviors, not behaviors that need to be avoided.

Question 14

Which of the following types of questioning encourages clients to openly share ideas and information?

Answer 14

Divergent questioning

Question 15

Which of the following describes the ideal talk rate in a conversation?

Answer 15

Steady rate with clearly enunciated words

Question 16

Which of the following is best defined by an understanding of one’s own strengths and weaknesses?

Answer 16

Self-awareness

Question 17

Which of the following is the best approach to dealing with program setbacks?

Answer 17

Identify small successes to provide encouragement to move forward.

Question 18

What best describes empathy in communication?

Answer 18

Understanding what the client is feeling and experiencing

Question 19

During which stage of listening must the coach ask clarifying questions and be careful not to make assumptions?

Answer 19

Understanding stage

Question 20

Which item best represents rapport?

Answer 20

A relationship based on mutual understanding and trust

Question 21

Which of the following stages of listening is defined by having intentional focus on what the client is sharing?

Answer 21

Receiving Stage

Question 22

Which of the following is one primary goal of using supportive words?

Answer 22

Build efficacy

Question 23

Which of the following is best defined by the emotional or perceived meaning of a word?

Answer 23

Connotation

Question 24

What best describes nonverbal communication?

Answer 24

The exchange of information through wordless cues.

Question 25

What best describes verbal communication?

Answer 25

The words used to convey a message

Question 26

Which of the following is true about communication skills?

Answer 26

They can be learned from self monitoring.

Question 27

Which of the following should be the initial goal for coach-client communication?

Answer 27

Build trust and develop understanding.

Question 28

In which situation might verbal communication be a better choice than written communication?

Answer 28

Concern about ability to follow program component

Question 29

Which of the following is a term that represents non-job-specific skills that are related to how well one works with others?

Answer 29

Soft skills

Question 30

Which of the following is the best way to improve the quality of communication?

Answer 30

Become a better listener

Question 31

Which of the following is the best approach to build and implement effective programming?

Answer 31

Develop a program based on evidence-based practice that supports individual client needs using empathy.

Question 32

Which of the following represents the best body language to use in communication?

Answer 32

Be still with hands on lap or table.