Chapter 15 Flashcards
In which situation might verbal communication be a better choice than written communication?
Concern about ability to follow program component
Which of the following is the best approach to dealing with program setbacks?
Identify small successes to provide encouragement to move forward.
Which of the following represents the best body language to use in communication?
Be still with hands on lap or table.
Which of the following best describes the use of questioning in communication?
A variety of question types should be used to gain different information.
Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?
A lack of trust will be developed.
Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?
Being empathetic takes practice and intentional effort.
Which item best represents rapport?
A relationship based on mutual understanding and trust
In using supportive language as part of effective communication, which of the following is true?
The focus should be on goal behaviors, not behaviors that need to be avoided.
Which of the following is best defined by the emotional or perceived meaning of a word?
Connotation
Which of the following describes the ideal talk rate in a conversation?
Steady rate with clearly enunciated words
What best describes nonverbal communication?
The exchange of information through wordless cues
