Chapter 15 Flashcards

1
Q

In which situation might verbal communication be a better choice than written communication?

A

Concern about ability to follow program component

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2
Q

Which of the following is the best approach to dealing with program setbacks?

A

Identify small successes to provide encouragement to move forward.

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3
Q

Which of the following represents the best body language to use in communication?

A

Be still with hands on lap or table.

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4
Q

Which of the following best describes the use of questioning in communication?

A

A variety of question types should be used to gain different information.

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5
Q

Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?

A

A lack of trust will be developed.

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6
Q

Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?

A

Being empathetic takes practice and intentional effort.

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7
Q

Which item best represents rapport?

A

A relationship based on mutual understanding and trust

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8
Q

In using supportive language as part of effective communication, which of the following is true?

A

The focus should be on goal behaviors, not behaviors that need to be avoided.

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9
Q

Which of the following is best defined by the emotional or perceived meaning of a word?

A

Connotation

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10
Q

Which of the following describes the ideal talk rate in a conversation?

A

Steady rate with clearly enunciated words

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11
Q

What best describes nonverbal communication?

A

The exchange of information through wordless cues

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