Chapter 13 Flashcards
a branch of psychology that studies how human behavior and psychology effect work and how they are affected by work
industrial-organizational psychology
studies job characteristics, applicant characteristics, and how to match them; also studies employee training and performance appraisal
industrial psychology
studies interactions between ppl working in organizations and effects if those interaction on productivity
organizational psychology
studies how workers interact with the tools of work and how to design those tools to optimize workers’ productivity, safety, and health
human factors psychology
human factors psychology is also known as:
ergonomics
who founded the psychological corporation, a psychological consulting psychology
james cattel
who published psychology and i dust efficiency (1913), which covered employee selection, and employee training, and effective advertising
hugo munsterberg
who was on of the 1st psychologists to apply psychology to advertising, management, and personnel selection. published the 1st books to describe the use of psychology in the business world
walter dill scott
who explored how human interaction factors enhanced or desire added productivity
elton mayo
who is the mother of modern management; who studied efficiency improvements that reduced the number of motions required to perform a task and were applicable in the workplace, home, and other areas
lilian gilberth
the increase in performance of individuals who are noticed, watched, and paid attention to by researchers or supervisors
hawthorne effect
accurately describing the task/job
job analysis
lists in detail the tasks that will be performed for the job
task-oriented
describes characteristics required of the workers to successfully perform the jobs (e.g., knowledge, skills, abilities)
worker-oriented
database of previously complied job and analyses for different jobs and occupations
o*net
type of interview: different questions for different candidates and questions are usually unspecified beforehand
unstructured interview
type of interview: same questions for every candidate, questions are prepared in advance, standardized rating system for each response, and more effective at predicting subsequent job performance of job candidate
structured interview
period where a new employee learns about company policies, practices, and cultures
orientation
employees guides the work of a new employee
mentoring
evaluation of an employee’s success or lack of success at performing the duties of the job
performance appraisals
supervisors, customers, direct reports, peers, and the employee himself rate an employee’s performance
350-degree feedback appraisal
requires equal pay for men and women in the same workforce who are performing equal work
equal pay act
makes it illegal to treat individuals unfavorably because of their race or color of their skin
title bio of the civil rights act (1964)
prohibits job discrimination of a woman because she is pregnant as long as she can perform the work required
pregnancy discrimination act (1978)
