chapter 11

Question 1

drive reduction theory

Answer 1

physiological need- physical arousal- psychological drive
pulled by incentives in the environment
goal of homeostasis/ balance

Question 2

arousal theory

Answer 2

motivated behaviors can increase arousal

goal to achieve optimum levels of arousal

Question 3

Maslow’s Hierarchy of Needs

Answer 3

physiological
safety
belonging/ love
esteem
self-actualization
self-trancendence

Question 4

work “flow”

Answer 4

satisfying experience when one is fully engaged

Question 5

job v career v calling

Answer 5

money vs work vs dream

Question 6

Industrial Organization Psychology

Answer 6

applies psychological principles to the workplace

Question 7

personnel pschology

Answer 7

selecting and evaluating workers

Question 8

organizational psychology

Answer 8

how work environment affects motivation satisfaction and productivity

Question 9

interviewer illusion

Answer 9

overconfidence in ability to predict job performance based on interviews

Question 10

performance based on interviews

Answer 10

interviews only reflect good intentions
only follow people they hired
what you see is what you get
bias

Question 11

structured interviews

Answer 11

same job-related questions
rated on established scale
reduced bias
2 times more accurate at predicting performance

Question 12

halo error

Answer 12

overall feel of an employee influences evalluation

Question 13

leniency/ severity errors

Answer 13

to easy/ too harsh

Question 14

recency errors

Answer 14

recent events will influence more than older ones

Question 15

360 feedback

Answer 15

self evaluation
supervisor
peers
subordinates
customers

Question 16

achievement motivations

Answer 16

desire for significant accomplishment

Question 17

engaged employee

Answer 17

passionate, feel connection to the company

Question 18

not-engaged employee

Answer 18

put in time, but invest little energy

Question 19

actively disengaged employee

Answer 19

unhappy, undermine colleagues

Question 20

effective leaders

Answer 20

harness job-relevant strength
adjust roles for talents
reinforce positive behaviors (operant conditioning)
set goals, subgoals, implementation intentions

Question 21

task leadership

Answer 21

goal oriented

Question 22

social leadership

Answer 22

group oriented

Question 23

transformational leadership

Answer 23

motivate others to commit to the group’s mission