CHANGE MANAGEMENT IN HEALTH INFORMATICS

Question 1

make sure our organizations/institutions will stay intact as they live through and go through different changes.

Answer 1

Change management

Question 2

it created and widely impacted changes in the healthcare setting.

Answer 2

health informatics

Question 3

Requires the utilization of computers in storing data and information from patients

This is one of the biggest changes that impacted the healthcare setting

Answer 3

Health informatics

Question 4

is the only constant thing in this world so we must prepare ourselves for any shift or change that happens.

For example: Online classes (a shift we must adjust to and accept for the meantime)

Answer 4

Change

Question 5

Systematic approach to dealing with the transition or transformation of an organization’s goals, processes, or technologies.

Answer 5

CHANGE MANAGEMENT

Question 6

The main goal for any organization and institution is to_______.

One of the ways in order for them to survive is to be able to handle_______.

Answer 6

survive

Change

Question 7

Four general changes in an organization that may overlap:

Answer 7

Operational changes
Strategic changes
Cultural changes
Political changes

Question 8

• Can influence the way dynamic business tasks are led, including the computerization of a particular business segment

Answer 8

OPERATIONAL CHANGES

Question 9

Refers to changes in the way the management is operating and its operations.

Answer 9

OPERATIONAL CHANGES

Question 10

Manual or paper based systems to digital or computerized information systems

Answer 10

Operational change

Question 11

Work from home set-up during the pandemic (employees may choose to work at home rather than in the office)

Answer 11

Operational change

Question 12

• Have the highest impact on the lower organizational levels
• Mostly affect frontline employees

Answer 12

Operational changes

Question 13

when computerization of the system is applied, the employees are the ones that will do the task.

It is expected of them to adjust to the change

Answer 13

Operational changes

Question 14

Occur when the business direction, in relation to its vision, mission, and philosophy, is altered.

Answer 14

STRATEGIC CHANGES

Question 15

A change may occur because there may be things that were observed by the top level management in regards to market forecast.

For example: The CEO has assessed or observed that people’s preferences have changed.

Answer 15

Strategic changes

Question 16

when an organization starts, there is always a direction to follow. However, changes in direction will always have to be made

Answer 16

Strategic changes

Question 17

A change in business direction is always anticipated

A case of strategic change: Changing the business technique from business growth to increasing market share in the overall industry.

Answer 17

Strategic changes

Question 18

Main responsibility of ________lie on the__________ level as they are the ones who must strategize according to the demands and taste of the consumers.

Answer 18

strategic changes

top management

Question 19

Influence the internal organizational culture, for example, the way the business is conducted (attitude), such as actualizing a CQI (continuous quality improvement) framework.

Answer 19

CULTURAL CHANGES

Question 20

All organizations, workplaces, institutions have

Answer 20

CULTURAL CHANGES

Question 21

may be brought about by evaluation.

Creating an environment where managers and workers strive to constantly improve quality.

Answer 21

Cultural changes

Question 22

If customers think that vou are too strict in dealing with them, a shift or change in attitude is done. From a strict attitude to a more pleasant and welcoming attitude.

Answer 22

Cultural changes

Question 23

If the culture of the organization is business-like at all times and employees tend to get overworked and stressed, we can apply cultural change that considers the well-being of employees. Shortening the work days or shortening work hours to prevent burnout.

Answer 23

Cultural change

Question 24

REFERS TO THE CHANGE IN THE ENVIRONMENT OR THE CULTURE OR ATTITUDES IN THE WORKPLACE.

Answer 24

Cultural changes

Question 25

REFERS TO A CHANGE IN BUSINESS DIRECTION BASED ON THE DEMANDS OF CONSUMERS.

Answer 25

Strategic changes

Question 26

REFERS TO ANY FORM OF CHANGE IN THE WAY THINGS ARE DONE IN THE ORGANIZATION,

Answer 26

Operational changes

Question 27

Occur primarily in human resources due to political reasons of varying types Commonly, these are changes that happen on top patronage levels in the government agencies (changes in organization's leadership)

Answer 27

POLITICAL CHANGES

Question 28

The CEO has resigned/retired which will put into question how the lower rank employees will receive the changes a new CEO will bring.

Answer 28

POLITICAL CHANGES

Question 29

Any change in leadership is considered a stressful time for the institution as employees do not know how the successor will handle the organization. Especially if you are used to the previous handling of the previous CEO.

Answer 29

POLITICAL CHANGES

Question 30

There are new attitudes, manners, leadership styles that the employees have to take in and familiarize.

Answer 30

Political changes

Question 31

REFERS TO A CHANGE OF LEADERSHIP IN THE ORGANIZATION.

Answer 31

Political changes

Question 32

need to adapt more innovative technology to drive better patient experiences.

Answer 32

Healthcare institutions

Question 33

The more high-tech or the more technological a health institution is, the better they would serve their patients.

Answer 33

CHANGES IN THE HEALTHCARE INDUSTRY

Question 34

For example: in laboratories, manual tests require a longer turnaround time compared to tests done by machines. Patients nowadays demand faster and quicker results so a change to automation is applicable.

Answer 34

CHANGES IN THE HEALTHCARE INDUSTRY

Question 35

In the healthcare industry, the following are factors that contribute to the changes:

Answer 35

Regulatory adjustments Shifts in consumer behavior patterns Accelerated pace of IT development

Question 36

Refers to the orders, directives, memoranda from the DOH, WHO, or CDC concerning health matters. There may be new policies or protocols that have to be followed regarding so many areas.

Answer 36

REGULATORY ADJUSTMENTS

Question 37

For example: before a license will be renewed, there are changes that have to be implemented.

Answer 37

REGULATORY ADJUSTMENTS

Question 38

A change that happens based on the demand or preferences of the consumers because you do not want to lose them

Answer 38

SHIFTS IN CONSUMER BEHAVIOR PATTERNS

Question 39

There are a lot of changes as far as technology is concerned in regards to the healthcare setting. So maybe in 15-20 years there will be more advanced technology in laboratories and hospitals.

Answer 39

ACCELERATED PACE OF IT DEVELOPMENT

Question 40

need to direct, control, and monitor changes to ensure that objectives are met.

Answer 40

Managers

Question 41

Change management process has a wide range of models with each model having its own strategic approaches:

Answer 41

Kurt-Lewin's Unfreeze-Change-Refreeze Model Prosci's ADKAR model Kotter's Change model

Question 42

, founder of social psychology

Answer 42

Kurt Lewin

Question 43

3-step model used since the 1950s

Answer 43

KURT-LEWIN UNFREEZE-CHANGE-REFREEZE MODEL

Question 44

2 STEPS IN KURT-LEWIN UNFREEZE-CHANGE-REFREEZE MODEL

Answer 44

Unfreeze Chenge Refreeze

Question 45

create awareness of how the status quo is currently hindering the organization; communication is important to understand the logic and need for change. If what you currently have is not working as an advantage to your organization then change must be implemented.

Answer 45

Unfreeze

Question 46

For example: if the current boss is not productive then dapat ichange yung boss (political change). If the status quo is bringing your organization down then it's time for a change. You are aware that things are not working well so therefore you have to change.

Answer 46

Unfreeze

Question 47

- "transition" or "moving" stage; implementing change with careful planning and execution . Implementing and executing the change that has been identified in step 1.

Answer 47

Change

Question 48

- reinforcing, stabilizing, solidifying the new state after change with positive rewards and acknowledgment. After change is implemented. A needed step in order for the organization not to go back to the defeated/losing stage.

Answer 48

Refreeze

Question 49

Developed by entrepreneur and author,______ in 2003.

Answer 49

Jeff Hiat PROSCI'S ADKAR MODEL

Question 50

, a renowned change management consulting agency.

Answer 50

Prosci

Question 51

ADKAR stands for:

Answer 51

Awareness Desire Knowledge Abilit Reinforcement

Question 52

THIS MODEL IS MORE SPECIFIC COMPARED TO KURT-LEWIN'S

Answer 52

PROSCI'S ADKAR MODEL

Question 53

8 steps developed by______ of Harvard Business School in his book "Leading change published in 1995.

Answer 53

KOTTER'S CHANGE MODEL John Kotter

Question 54

Series of tools, techniques, and processes aimed at successfully effecting change

Answer 54

Change management

Question 55

(KPI)

Answer 55

KEY PERFORMANCE INDICATORS

Question 56

Objectives must be placed to measure progress of the change. We have to determine if we have changed for the better or did it just make things worse.

Answer 56

KEY PERFORMANCE INDICATORS (KPI)

Question 57

These obiectives will be measured by KPls such as:

Answer 57

Reducing work by x% Improving in stakeholder satisfaction Customer/employee surveys Reducing time to market Enhanced speed of delivery Having good return of investment Earning more than you give before

Question 58

AFTER CHANGE HAS BEEN APPLIED, AN_____ MUST BE DONE. ONE WAY TO EVALUATE CHANGES IS TO ASSESS YOUR KEY PERFORMANCE INDICATORS.

Answer 58

EVALUATION

Question 59

Provides access to and delivers important information that improves patient care and supports education, research, and publication.

Answer 59

HEALTH INFORMATION PROFESSION

Question 60

Have a special skill set that qualifies them to assume the role of privacy and security officers who take charge of the storage, protection, and maintenance of the information in the healthcare institution.

Answer 60

HEALTH INFORMATION MANAGEMENT PROFESSIONALS

Question 61

HIM professionals may fall into various job categories with varied titles, including:

Answer 61

Health information management department director Patient information coordinator Health information management system manager Information security officer Physician practice manager Chief privacy officer Health data analyst Health record technician specialist Clinical coding specialist Health Information administrator Revenue cycle specialist Director of quality management Health Information manager Health Information Technologist/Technician

Question 62

• Developed under the e-health strateqic framework and plan for 2014 to 2020. • A plan by the DOH to ensure that patient information in all hospitals and healthcare institutions in the country are well protected and united by the same rules and regulations.

Answer 62

PHILIPPINE HEALTH INFORMATION PROFESSION

Question 63

PHILIPPINE HEALTH INFORMATION PROFESSION Obiective:

Answer 63

Utilize information and communication technologies in the health sector

Question 64

PHILIPPINE HEALTH INFORMATION PROFESSION Goals:

Answer 64

Establish unified and coherent health and management information systems Take advantage of ICT to reach and provide better health services Support UN's sustainable development goals

Question 65

It is very important that this be implemented so that there is no discrepancy that occurs when interchanging and exchanging patient information between hospitals or healthcare institutions. There must be a unification of all manners in protecting and storing patient data across all health institutions in the country.

Answer 65

PHILIPPINE HEALTH INFORMATION PROFESSION

Question 66

The use of electronic communications to transmit and exchange medical information and data to provide patient treatment.

Answer 66

TELEMEDICINE IN THE PHILIPPINES

Question 67

Features a list of applications that perform telemedicine

Answer 67

OVERVIEW OF ACHIEVEMENTS

Question 68

Key government players in telemedicine

Answer 68

National Telehealth Center of UP (UP-NTHC) Commission on Information and Communications Technology (CICT)

Question 69

Providers of over-the-phone telemedicine servicers: (video consultation with doctors and patient educational materials in a fixed monthly subscription fee)

Answer 69

Medgate and Lifeline

Question 70

Mobile-app based telemedicine centers:

Answer 70

MyPocketDoctor and MyDocNow

Question 71

Telefellow-up and specialist consultation: (first medical clinic to mobilize the pre-employment medical exam)

Answer 71

Medway Healthcare Inc.

Question 72

Web-based and SMS-based telehealth platform:

Answer 72

Buddyworks

Question 73

A chatting application that can utilize pictures for patient diagnosis and check-up and also has zoom-like features. Fees are still applied and online reseta are downloadable

Answer 73

Now serving app

Question 74

• First version (2007) and second version (2012) • A Point-of-care device (portable and can be readily used near or by the bedside)

Answer 74

RxBox DIAGNOSTIC TELEMEDICINE DEVISE

Question 75

Developed by Dr. Alvin Marcelo (UP-NTHC) and Dr. Luis Sison (UPD Engineering)

Answer 75

RxBox DIAGNOSTIC TELEMEDICINE DEVISE

Question 76

Features: •Sensors that can measure blood pressure, pulse rate, temperatures 911 or Medical emergency units can utilize this to have preliminary assessments of a patient's vital signs. Detect fetal heart beats and monitor pregnant woman's uterine contractions Electrocardiogram Can send data to a nearby hospital in order to prepare materials and supplies before the patient's arrival.

Answer 76

RxBox DIAGNOSTIC TELEMEDICINE DEVISE