Ch2. Introduction to Administration Flashcards
Effective administration requires 2 skills: _____ and _____. (12)
management and leadership
_____ ensures that the organization is prepared and able to accomplish its goals by establishing that sufficient personnel and equipment are available for the organization to perform its duties. (12-13)
Management
_____ can be observed when trained personnel safely and efficiently complete their mission using the resources provided by the FES organization. (13)
Leadership
At the organization level, _____ is required to “sell” the need for new programs, additional resources, or progressive changes. (13)
leadership
After the resources become available or the new change is implemented , effective _____ is needed to use them to support the mission. (13)
management
A person who excels in _____ skills will be very good at making the existing organization work efficiently. (13)
management
_____-oriented people generally represent most chief officers in FES organizations. _____ skills are necessary for this role, because the chief officer often needs to be a good caretaker of public funds, staff, and resources. (13)
management; management
A person with strong _____ skills has a clear vision of where the organization needs to go and the courage to attempt the journey. (13)
leadership
a _____ plan can foster inconsistencies because members and supervisors set their own goals. (13)
voluntary
When the voluntary phase results in a commitment of _____ or more members, this is a good time to phase in a mandatory policy. (23)
10-15%
When it comes to changes in the organization, _____ may make many FES and EMS officers hesitant. (13)
fear of the unknown
Leaders are _____. (13)
problem solvers
Professional qualifications for fire and EMS administration include three areas of competency: _____, _____, and _____. (13)
training, experience, and education
Many FES organizations can improve their departments’ reputation and ability by adopting _____ for officers. (13)
minimum professional requirements
Serving in _____ ensures that the next chief officer has a well-rounded knowledge of the entire organization. (15)
different commands
Most fire and EMS administrators are selected by _____ or _____. (15)
appointment or election
In many volunteer FES organizations, administrators are _____. (15)
elected
The public may only have a weak influence because of its lack of knowledge about emergency services. Therefore, _____ should be an advocate for the public interest. (16)
the chief
The NFPA _____ is an educational program for young children intended to reduce and eliminate loss of life and property damage from accidents. (16)
Risk Watch
If _____ are promulgated and enforced rigorously and consistently, there should be no concern for liability. (16)
SOPs
Vigorous enforcement [of SOPs] actually helps protect the organization from _____. (16)
lawsuits
Other than _____, enforcing rules and regulations is one of the most difficult duties of the chief officer. (16)
requesting additional funding from elected officials
_____ are absolutely essential for accountability and consistency, especially during emergency operations. (16)
Rules
Too often, support for rules and regulations comes only after _____. (16)
a major tragedy
_____ are rules and regulations that chief officers can use to accomplish their mission of fire safety. (16)
Building and fire codes
Rules and regulations can fall into 2 major categories: ____ and ____. (16)
management and emergency operations
_____ are designed to reduce inconsistency in operations, training, and communications. (17)
NFPA standards
The public deserves an emergency services organization that can operate with a high degree of _____ and _____. (18)
consistency and conformity
____ achieve a high degree of conformity and consistency throughout the organization. (18)
SOPs
_____ ensure emergency scene safety and encourage situational awareness. (18)
SOPs
_____ and _____ are needed to coordinate efforts, and _____ is required to ensure that each member works as part of the overall team. (18)
Standardization and SOPs; direct supervision
Direct supervision and standardization are especially critical for the FES organization during _____. (18)
the first few minutes after arriving on the scene
Generally, changes come about when _____ initiates the process. (19)
the chief officer
initiating change takes ____ and _____. (19)
real courage and detailed preparation
Before seeking feedback, administrators should gather information about new policies or equipment by _____ and _____. (19)
reading and studying the issue
Care must be taken that informational sources are _____ and based on _____. (19)
non-biased and based on expert opinion and facts
Effective fire chiefs will find that they do more _____ and ____ than _____. (19)
listening and reading than talking
Administrators should solicit opinions in a/an _____ format. (19)
open
Making decisions without _____ is not effective leadership. (19)
an accurate understanding of the current situation
When the subject is one of major importance to the organization, it is best to empower _____ to study the issue and make recommendations. (19)
a task force
The task force should include members that represent _____ and ____. (19)
diverse opinions and all levels of the organization
Chief officers can use _____ - along with accountability- to find out what is really going on in their organizations. (20)
management by walking around
Real change always has _____. (20)
opponents
Although rules are important, too many administrative rules can restrict an organization from being _____ or _____ focused. (21)
mission- or customer-
In FES organizations, _____ work to protect the interest of their members and can have substantial influence over administration decisions. (22)
unions
Many disagreements between the government and unions stem from each group _____. (23)
not understanding the duties of the other
In general, arguments that are backed up by _____ and _____ have the best chance of approval. (24)
professional judgment and solid research
In most cases, when a new vision or policy is proposed, _____ must negotiate or convince others that the change is good. (25)
the chief officer
Bargaining power only starts with the formal position, it also includes _____ and _____. (25)
professional reputation and knowledge and skill in debating.
Many FES organizations can improve their departments’ reputation and ability by
adopting minimum professional requirements for officers. What are the author’s 4 recommendations? (13-14)
1) Minimum of 3 years of experience at each prerequisite level- FF and Fire company officer
2) Certification as a Fire Officer 3 or 4
3) Training and certification as a FF 2 and Fire Instructor 1
4) A degree from a regionally accredited college or university that is recognised by the US Department of Education (an associates degree for smaller departments- those with less than 6 stations- or a bachelor’s degree for larger departments)
Which of the following types of power can provide a barrier to implementing
change, often with tragic consequences? (20)
Power of tradition
