Ch2. Introduction to Administration

Question 1

Effective administration requires 2 skills: _____ and _____. (12)

Answer 1

management and leadership

Question 2

_____ ensures that the organization is prepared and able to accomplish its goals by establishing that sufficient personnel and equipment are available for the organization to perform its duties. (12-13)

Answer 2

Management

Question 3

_____ can be observed when trained personnel safely and efficiently complete their mission using the resources provided by the FES organization. (13)

Answer 3

Leadership

Question 4

At the organization level, _____ is required to “sell” the need for new programs, additional resources, or progressive changes. (13)

Answer 4

leadership

Question 5

After the resources become available or the new change is implemented , effective _____ is needed to use them to support the mission. (13)

Answer 5

management

Question 6

A person who excels in _____ skills will be very good at making the existing organization work efficiently. (13)

Answer 6

management

Question 7

_____-oriented people generally represent most chief officers in FES organizations. _____ skills are necessary for this role, because the chief officer often needs to be a good caretaker of public funds, staff, and resources. (13)

Answer 7

management; management

Question 8

A person with strong _____ skills has a clear vision of where the organization needs to go and the courage to attempt the journey. (13)

Answer 8

leadership

Question 9

a _____ plan can foster inconsistencies because members and supervisors set their own goals. (13)

Answer 9

voluntary

Question 10

When the voluntary phase results in a commitment of _____ or more members, this is a good time to phase in a mandatory policy. (23)

Answer 10

10-15%

Question 11

When it comes to changes in the organization, _____ may make many FES and EMS officers hesitant. (13)

Answer 11

fear of the unknown

Question 12

Leaders are _____. (13)

Answer 12

problem solvers

Question 13

Professional qualifications for fire and EMS administration include three areas of competency: _____, _____, and _____. (13)

Answer 13

training, experience, and education

Question 14

Many FES organizations can improve their departments’ reputation and ability by adopting _____ for officers. (13)

Answer 14

minimum professional requirements

Question 15

Serving in _____ ensures that the next chief officer has a well-rounded knowledge of the entire organization. (15)

Answer 15

different commands

Question 16

Most fire and EMS administrators are selected by _____ or _____. (15)

Answer 16

appointment or election

Question 17

In many volunteer FES organizations, administrators are _____. (15)

Answer 17

elected

Question 18

The public may only have a weak influence because of its lack of knowledge about emergency services. Therefore, _____ should be an advocate for the public interest. (16)

Answer 18

the chief

Question 19

The NFPA _____ is an educational program for young children intended to reduce and eliminate loss of life and property damage from accidents. (16)

Answer 19

Risk Watch

Question 20

If _____ are promulgated and enforced rigorously and consistently, there should be no concern for liability. (16)

Answer 20

SOPs

Question 21

Vigorous enforcement [of SOPs] actually helps protect the organization from _____. (16)

Answer 21

lawsuits

Question 22

Other than _____, enforcing rules and regulations is one of the most difficult duties of the chief officer. (16)

Answer 22

requesting additional funding from elected officials

Question 23

_____ are absolutely essential for accountability and consistency, especially during emergency operations. (16)

Answer 23

Rules

Question 24

Too often, support for rules and regulations comes only after _____. (16)

Answer 24

a major tragedy

Question 25

_____ are rules and regulations that chief officers can use to accomplish their mission of fire safety. (16)

Answer 25

Building and fire codes

Question 26

Rules and regulations can fall into 2 major categories: ____ and ____. (16)

Answer 26

management and emergency operations

Question 27

_____ are designed to reduce inconsistency in operations, training, and communications. (17)

Answer 27

NFPA standards

Question 28

The public deserves an emergency services organization that can operate with a high degree of _____ and _____. (18)

Answer 28

consistency and conformity

Question 29

____ achieve a high degree of conformity and consistency throughout the organization. (18)

Answer 29

SOPs

Question 30

_____ ensure emergency scene safety and encourage situational awareness. (18)

Answer 30

SOPs

Question 31

_____ and _____ are needed to coordinate efforts, and _____ is required to ensure that each member works as part of the overall team. (18)

Answer 31

Standardization and SOPs; direct supervision

Question 32

Direct supervision and standardization are especially critical for the FES organization during _____. (18)

Answer 32

the first few minutes after arriving on the scene

Question 33

Generally, changes come about when _____ initiates the process. (19)

Answer 33

the chief officer

Question 34

initiating change takes ____ and _____. (19)

Answer 34

real courage and detailed preparation

Question 35

Before seeking feedback, administrators should gather information about new policies or equipment by _____ and _____. (19)

Answer 35

reading and studying the issue

Question 36

Care must be taken that informational sources are _____ and based on _____. (19)

Answer 36

non-biased and based on expert opinion and facts

Question 37

Effective fire chiefs will find that they do more _____ and ____ than _____. (19)

Answer 37

listening and reading than talking

Question 38

Administrators should solicit opinions in a/an _____ format. (19)

Answer 38

open

Question 39

Making decisions without _____ is not effective leadership. (19)

Answer 39

an accurate understanding of the current situation

Question 40

When the subject is one of major importance to the organization, it is best to empower _____ to study the issue and make recommendations. (19)

Answer 40

a task force

Question 41

The task force should include members that represent _____ and ____. (19)

Answer 41

diverse opinions and all levels of the organization

Question 42

Chief officers can use _____ - along with accountability- to find out what is really going on in their organizations. (20)

Answer 42

management by walking around

Question 43

Real change always has _____. (20)

Answer 43

opponents

Question 44

Although rules are important, too many administrative rules can restrict an organization from being _____ or _____ focused. (21)

Answer 44

mission- or customer-

Question 45

In FES organizations, _____ work to protect the interest of their members and can have substantial influence over administration decisions. (22)

Answer 45

unions

Question 46

Many disagreements between the government and unions stem from each group _____. (23)

Answer 46

not understanding the duties of the other

Question 47

In general, arguments that are backed up by _____ and _____ have the best chance of approval. (24)

Answer 47

professional judgment and solid research

Question 48

In most cases, when a new vision or policy is proposed, _____ must negotiate or convince others that the change is good. (25)

Answer 48

the chief officer

Question 49

Bargaining power only starts with the formal position, it also includes _____ and _____. (25)

Answer 49

professional reputation and knowledge and skill in debating.

Question 50

Many FES organizations can improve their departments’ reputation and ability by
adopting minimum professional requirements for officers. What are the author’s 4 recommendations? (13-14)

Answer 50

1) Minimum of 3 years of experience at each prerequisite level- FF and Fire company officer
2) Certification as a Fire Officer 3 or 4
3) Training and certification as a FF 2 and Fire Instructor 1
4) A degree from a regionally accredited college or university that is recognised by the US Department of Education (an associates degree for smaller departments- those with less than 6 stations- or a bachelor’s degree for larger departments)

Question 51

Which of the following types of power can provide a barrier to implementing
change, often with tragic consequences? (20)

Answer 51

Power of tradition