Ch 3. JB 3rd Key terms

Question 1

A type of performance evaluation that uses surveys sent to employees at all levels to obtain a more complete picture of a manager’s performance.

Answer 1

360-degree performance review

Question 2

A technique to generate ideas in which group members may suggest any solution without initial judgements.

Answer 2

Brainstorming

Question 3

Empowering low-level supervisors to alter or change policies or procedures to achieve a better outcome such as better quality or less time to complete the task. Once this is determined to be successful, it is assumed that the new or improved policies and/or procedures will be distributed to the entire organization.

Answer 3

Broad-based empowerment

Question 4

To make a deal through negotiations between different parties where each part gives up part of their demand.

Answer 4

Compromise

Question 5

Agreement reached by unanimous decision-making, a simple majority, or a specified majority.

Answer 5

Consensus

Question 6

Monitoring performance, measuring outcomes and progress toward goals, and making any adjustments necessary to keep the agency moving toward those goals.

Answer 6

Controlling

Question 7

The process of hading decision-making authority to lower-level employees and to be successful, an employee must be able to obtain the resources and cooperation needed for successful completion of the task.

Answer 7

Delegation

Question 8

The process of a manager instructing the members under his authority to accomplish an organizational objective.

Answer 8

Directing

Question 9

The manager’s success in attaining goals

Answer 9

Effectiveness

Question 10

A determination that a process has an advantage to others resulting in a better outcome or the amount of input.

Answer 10

Efficiency

Question 11

Occurs when individuals, typically those that are affected by the decision, collectively study and make a choice from the potential realistic options.

Answer 11

Group decision-making

Question 12

When some members of a group go along with majority opinion to avoid conflict

Answer 12

Group think

Question 13

Commonly thought of as an instinctual or even magical phenomenon, but is formed in our subconscious from the influence of past experience and cumulative knowledge.

Answer 13

Intuition

Question 14

Wrongdoing, including illegal actions or misconduct, especially but a public official

Answer 14

Malfeasance

Question 15

When a charismatic group member or several members representing a particular group disproportionately influence decision-making

Answer 15

Minority domination

Question 16

The performance of an administrative action in an illegal, immoral or improper manner.

Answer 16

Misfeasance

Question 17

Performing multiple management functions at the same time.

Answer 17

multitasking

Question 18

Failure to do what ought to be done.

Answer 18

Nonfeasance

Question 19

The process of determining what tasks need to be done and who is to perform theses tasks

Answer 19

organizing

Question 20

Creating and defining goals and making important decisions as well as establishing strategic plans to achieve these goals

Answer 20

Planning

Question 21

A disciplinary system requiring more sever repercussions for repeat violations or serious offenses.

Answer 21

Progressive consequences

Question 22

Constant process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.

Answer 22

Total quality management

Question 23

An organizing principle based on the idea that each individual reports to only one manager

Answer 23

Unity of command