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Promotional: Fire and Emergency Services Administration > Ch 6. Human Resources > Flashcards

Ch 6. Human Resources Flashcards

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1
Q

In the legal sense, reverse discrimination ____. (82)

A

does not exist

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2
Q

Studies have shown that, to compensate for leave in traditional sick/annual/IOJ leave provisions, up to ____ additional personnel must be hired. (87)

A

20%

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3
Q

Firefighters ranked number __ in job satisfaction. (79)

A

2

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4
Q

The personnel costs for a 4 man engine company are more than ___ times the cost of the capital items need to respond to emergency incidents. (80)

A

3

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5
Q

____ rules are legally adopted by the jurisdiction and contain provisions for employee pay, benefits, discipline, and job descriptions. (80)

A

Merit

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6
Q

People from diverse backgrounds bring ___ to their roles. (80)

A

diverse values and experiences

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7
Q

Many FES departments use ___ as their benchmark for diversity goals. (81)

A

the diversity of the municipality

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8
Q

It may be better to use a larger area to represent the region where potential new members are recruited [than just the municipality]. The minimum area should be ____; larger departments might use several. (81)

A

a county

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9
Q

Many agencies have started offering ____ to educate employees to be aware of personal differences. This training works to achieve social harmony among a group that may have little in common. (82)

A

sensitivity training

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10
Q

Individuals who feel ____ could become less motivated on the job, and may show evidence of carelessness resulting in accidents. (82)

A

alienated

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11
Q

The public can more easily relate to a workforce that is representative of ___. (83)

A

their society

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12
Q

____ provides a broader perspective in organizational problem solving. (83)

A

diversity

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13
Q

Acceptance of the new diversity of employees must be supported by ____ for job competencies. (83)

A

minimum standards

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14
Q

It is ____ to hire or accept members into FES organizations who are not capable of performing critical job competencies. (83)

A

unethical

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15
Q

Diversity should never com from ____. Rather it should come from actively recruiting qualified men and women candidates from all racial and ethnic backgrounds for carerrs in the fire service. (83)

A

lowering validated entry standards

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16
Q

____ are allowed only when a court has ordered a remedy to a proved discrimination practice. (83)

A

Quotas

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17
Q

2 aspects of legal issues that affect FES:

A

1) Recruitment and retention of members

2) emergency operations

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18
Q

Several acts of congress have been based on the ___ and ___ amendments to the US Constitution guaranteeing equal treatment or protection against discrimination based on race, religion, gender, or national origin. These acts are generally referred to as ____. (85)

A

13th and 14th; civil rights acts

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19
Q

____ plans can be used if they are designed to encourage and attract underrepresented groups to apply for employment or membership or pursue promotional opportunities. (85)

A

Affirmative action

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20
Q

___ provides civil rights protection to people with disabilities and guarantees equal opportunity in employment, public accomodations, transportation, government services and telecommunications. (85)

A

The Americans with Disabilities Act (ADA)

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21
Q

The ADA is enforced by ___. (85)

A

the Equal Employment Opportunity Commission (EEOC)

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22
Q

The ADA is designed to protects individuals from discrimination based on a disability that ____. (85)

A

substantially limits a major life activity

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23
Q

Employers must make a ____ for a mental or physical disability of an individual, unless it ____. (85)

A

reasonable accommodation; would pose unde hardship on the employer’s operation.

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24
Q

If standards for job performance are based on ___, they are acceptable and legally defensible . (85)

A

verifiable requirements

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25
Q

Employees heal faster if they believe they are ____. (86)

A

valued and missed

26
Q

The important point [of light duty assignments] is to get the employee ____. (86)

A

back in uniform and back to work as soon as possible

27
Q

The department can order a pregnant employee to take a job performance test or be evaluated by the department’s physician at the beginning of ____ trimester and earlier if there are any medical complications or observations of substandard job performance. (87)

A

third

28
Q

The supreme court has held that the well-being of the fetus is the concern ____. (87)

A

only of the woman

29
Q

Studies have shown that up to ____ additional personnel must be hired to compensate for leave in traditional sick, annual, and IOJ leave provisions. (87)

A

20%

30
Q

FMLA mandates that employees with more than ___ employees must offer up to ___ weeks of unpaid leave per year for family responsibilities. (87)

A

50; 12

31
Q

The administrator should be aware of 2 types of sexual harassment:

A

1) quid pro quo

2) hostile work environment

32
Q

The government has a legitimate interest in promoting the trust of the public in the services it provides. Therefore, unsubstantiated public statements can be handled as ___. (90)

A

insubordination

33
Q

Psychologists recommend that the best method of reducing worker complaints is to ____. (90)

A

create a safe, respectful and productive workplace

34
Q

Public sector employees have “____” in their jobs requiring the employer to use due process in disciplinary procedures to separate an employee. (90)

A

Property interests

35
Q

The first step to ensure that discipline is fair is to make sure written policies and standard operating procedures (SOPs) include ___. (90)

A

a listing of potential inappropriate behaviors and performance standards

36
Q

____ to inform all members of inappropriate behaviors and minimum performance standards is mandatory. (91)

A

An ongoing training program

37
Q

A probationary member need not be told the reason for termination; the administration can simply state ___. (91)

A

that the new member has not satisfactorily completed the probationary period

38
Q

Everyone (except ____) has a right to respond to their accusers and have competent representation in the administrative process leading to termination. (91)

A

the probationary member

39
Q

In the situation of a voluntary termination (the employee quits), the supervisor should gather as much information about the member’s motivation as possible through ____. (91)

A

an exit survey

40
Q

The objective [of the exit survey] is to uncover any issues that could later support a legal claim of ____ by the member. (91-92)

A

discrimination

41
Q

____ is a legal term indicating that the member was somehow convinced to resign because of intolerable working conditions. (92)

A

Constructive discharge

42
Q

A job analysis is a common method of defining ____. (92)

A

job requirements

43
Q

The effort to create a job analysis should start with ____. (92)

A

review of a standard, such as NFPA 1001

44
Q

[While creating a job analysis], after the basic research is complete, the information should be consolidated into one comprehensive ____. (93)

A

job description

45
Q

To reward competent members, the FES organization could use a three-tier promotion system for firefighters: (94)

A

1) recruit
2) firefighter
3) senior firefighter

46
Q

The National EMS Education and Practice Blueprint has established four levels of EMS providers: (94)

A

1) Emergency Responder
2) EMT-Basic
3) EMT-Intermediate
4) EMT-Paramedic

47
Q

____ are often police officers who are trained to carry and use AEDs. requires 48-60 hours of training. (94)

A

Emergency Medical Responders (emergency responders)

48
Q

____ is the minimum licensure level for personnel transporting patients in ambulances. They provide basic emergency care interventions and require 150-190 hours of training. (94)

A

EMT (EMT-Basic)

49
Q

____ provide limited advanced emergency medical care and require 150-190 hours of training. (94)

A

Advanced EMT (EMT-Intermediate)

50
Q

_____’s primary focus is to provide advanced emergency medical care. their scope of practice includes basic and advanced skills including invasiver and pharmacological interventions. they provide a large portion of prehospital care. requires 1,000-1,200 hours of training.

A

Paramedic (EMT-Paramedic)

51
Q

departments prefer to train their own recruits so they can ___ (95)

A

impart their organizational culture and the specifics of their department to the recruit firefighters.

52
Q

This process allows for the fair resolution of misunderstandings of the contract or an appeal process for disciplinary actions. (96-97)

A

Grievances

53
Q

Most courts will not overturn a ___, especially if the process ends at binding arbitration. (97)

A

Grievance procedure

54
Q

The result of an arbitrated grievance can ____ that is very hard to change in the future. (97)

A

set a precedent

55
Q

____ focus on basic interest, mutually satisfying options, and fair standards that typically result in a wise and acceptable agreement. (97)

A

principled negotiation methods

56
Q

The two areas, when accomplished, seem to produce a motivated member: (97)

A

1) beneits (hygiene factors)

2) pride (motivators)

57
Q

___ factors tend to be more important to the individual than ___. (97)

A

Pride factors tend to be more important to the individual than benefits.

58
Q

A ___ not only creates loyal and motivated members, but it may also lead to fewer disciplinary problems. (97)

A

rigorous training program

59
Q

According to the NFPA, combination departments make up ___ of all departments and protect ___ of the US population. (98)

A

24%; 33%

60
Q

Many career stations are allowed to ____, which increases the pride and morale of the members. (99)

A

create a logo for their company

61
Q

[Regarding personnel conflicts] remember: ____=____=____=____

A

Pride = Loyalty = Good Morale = Retention

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