Ch 6. Human Resources Flashcards
In the legal sense, reverse discrimination ____. (82)
does not exist
Studies have shown that, to compensate for leave in traditional sick/annual/IOJ leave provisions, up to ____ additional personnel must be hired. (87)
20%
Firefighters ranked number __ in job satisfaction. (79)
2
The personnel costs for a 4 man engine company are more than ___ times the cost of the capital items need to respond to emergency incidents. (80)
3
____ rules are legally adopted by the jurisdiction and contain provisions for employee pay, benefits, discipline, and job descriptions. (80)
Merit
People from diverse backgrounds bring ___ to their roles. (80)
diverse values and experiences
Many FES departments use ___ as their benchmark for diversity goals. (81)
the diversity of the municipality
It may be better to use a larger area to represent the region where potential new members are recruited [than just the municipality]. The minimum area should be ____; larger departments might use several. (81)
a county
Many agencies have started offering ____ to educate employees to be aware of personal differences. This training works to achieve social harmony among a group that may have little in common. (82)
sensitivity training
Individuals who feel ____ could become less motivated on the job, and may show evidence of carelessness resulting in accidents. (82)
alienated
The public can more easily relate to a workforce that is representative of ___. (83)
their society
____ provides a broader perspective in organizational problem solving. (83)
diversity
Acceptance of the new diversity of employees must be supported by ____ for job competencies. (83)
minimum standards
It is ____ to hire or accept members into FES organizations who are not capable of performing critical job competencies. (83)
unethical
Diversity should never com from ____. Rather it should come from actively recruiting qualified men and women candidates from all racial and ethnic backgrounds for carerrs in the fire service. (83)
lowering validated entry standards
____ are allowed only when a court has ordered a remedy to a proved discrimination practice. (83)
Quotas
2 aspects of legal issues that affect FES:
1) Recruitment and retention of members
2) emergency operations
Several acts of congress have been based on the ___ and ___ amendments to the US Constitution guaranteeing equal treatment or protection against discrimination based on race, religion, gender, or national origin. These acts are generally referred to as ____. (85)
13th and 14th; civil rights acts
____ plans can be used if they are designed to encourage and attract underrepresented groups to apply for employment or membership or pursue promotional opportunities. (85)
Affirmative action
___ provides civil rights protection to people with disabilities and guarantees equal opportunity in employment, public accomodations, transportation, government services and telecommunications. (85)
The Americans with Disabilities Act (ADA)
The ADA is enforced by ___. (85)
the Equal Employment Opportunity Commission (EEOC)
The ADA is designed to protects individuals from discrimination based on a disability that ____. (85)
substantially limits a major life activity
Employers must make a ____ for a mental or physical disability of an individual, unless it ____. (85)
reasonable accommodation; would pose unde hardship on the employer’s operation.
If standards for job performance are based on ___, they are acceptable and legally defensible . (85)
verifiable requirements
Employees heal faster if they believe they are ____. (86)
valued and missed
The important point [of light duty assignments] is to get the employee ____. (86)
back in uniform and back to work as soon as possible
The department can order a pregnant employee to take a job performance test or be evaluated by the department’s physician at the beginning of ____ trimester and earlier if there are any medical complications or observations of substandard job performance. (87)
third
The supreme court has held that the well-being of the fetus is the concern ____. (87)
only of the woman
Studies have shown that up to ____ additional personnel must be hired to compensate for leave in traditional sick, annual, and IOJ leave provisions. (87)
20%
FMLA mandates that employees with more than ___ employees must offer up to ___ weeks of unpaid leave per year for family responsibilities. (87)
50; 12
The administrator should be aware of 2 types of sexual harassment:
1) quid pro quo
2) hostile work environment
The government has a legitimate interest in promoting the trust of the public in the services it provides. Therefore, unsubstantiated public statements can be handled as ___. (90)
insubordination
Psychologists recommend that the best method of reducing worker complaints is to ____. (90)
create a safe, respectful and productive workplace
Public sector employees have “____” in their jobs requiring the employer to use due process in disciplinary procedures to separate an employee. (90)
Property interests
The first step to ensure that discipline is fair is to make sure written policies and standard operating procedures (SOPs) include ___. (90)
a listing of potential inappropriate behaviors and performance standards
____ to inform all members of inappropriate behaviors and minimum performance standards is mandatory. (91)
An ongoing training program
A probationary member need not be told the reason for termination; the administration can simply state ___. (91)
that the new member has not satisfactorily completed the probationary period
Everyone (except ____) has a right to respond to their accusers and have competent representation in the administrative process leading to termination. (91)
the probationary member
In the situation of a voluntary termination (the employee quits), the supervisor should gather as much information about the member’s motivation as possible through ____. (91)
an exit survey
The objective [of the exit survey] is to uncover any issues that could later support a legal claim of ____ by the member. (91-92)
discrimination
____ is a legal term indicating that the member was somehow convinced to resign because of intolerable working conditions. (92)
Constructive discharge
A job analysis is a common method of defining ____. (92)
job requirements
The effort to create a job analysis should start with ____. (92)
review of a standard, such as NFPA 1001
[While creating a job analysis], after the basic research is complete, the information should be consolidated into one comprehensive ____. (93)
job description
To reward competent members, the FES organization could use a three-tier promotion system for firefighters: (94)
1) recruit
2) firefighter
3) senior firefighter
The National EMS Education and Practice Blueprint has established four levels of EMS providers: (94)
1) Emergency Responder
2) EMT-Basic
3) EMT-Intermediate
4) EMT-Paramedic
____ are often police officers who are trained to carry and use AEDs. requires 48-60 hours of training. (94)
Emergency Medical Responders (emergency responders)
____ is the minimum licensure level for personnel transporting patients in ambulances. They provide basic emergency care interventions and require 150-190 hours of training. (94)
EMT (EMT-Basic)
____ provide limited advanced emergency medical care and require 150-190 hours of training. (94)
Advanced EMT (EMT-Intermediate)
_____’s primary focus is to provide advanced emergency medical care. their scope of practice includes basic and advanced skills including invasiver and pharmacological interventions. they provide a large portion of prehospital care. requires 1,000-1,200 hours of training.
Paramedic (EMT-Paramedic)
departments prefer to train their own recruits so they can ___ (95)
impart their organizational culture and the specifics of their department to the recruit firefighters.
This process allows for the fair resolution of misunderstandings of the contract or an appeal process for disciplinary actions. (96-97)
Grievances
Most courts will not overturn a ___, especially if the process ends at binding arbitration. (97)
Grievance procedure
The result of an arbitrated grievance can ____ that is very hard to change in the future. (97)
set a precedent
____ focus on basic interest, mutually satisfying options, and fair standards that typically result in a wise and acceptable agreement. (97)
principled negotiation methods
The two areas, when accomplished, seem to produce a motivated member: (97)
1) beneits (hygiene factors)
2) pride (motivators)
___ factors tend to be more important to the individual than ___. (97)
Pride factors tend to be more important to the individual than benefits.
A ___ not only creates loyal and motivated members, but it may also lead to fewer disciplinary problems. (97)
rigorous training program
According to the NFPA, combination departments make up ___ of all departments and protect ___ of the US population. (98)
24%; 33%
Many career stations are allowed to ____, which increases the pride and morale of the members. (99)
create a logo for their company
[Regarding personnel conflicts] remember: ____=____=____=____
Pride = Loyalty = Good Morale = Retention
