Ch 11. Ethics

Question 1

What seems to be the most common form of unethical behavior? (155)

Answer 1

Lying

Question 2

The author of Fire and Emergency Services Administration maintains that all of an officer’s employees should be treated in a fair and equitable manner and only treated differently when ____. (160)

Answer 2

an employee’s performance is unacceptable

Question 3

“Principal of right or good conduct” or “a system of moral principles of values” (155)

Answer 3

Ethics

Question 4

Ethical behavior is behavior guided by ____. (155)

Answer 4

system of moral principles

Question 5

Unethical behavior often involves some form of ____, such as deliberately presenting a false statement or action as true or hiding factual information with the intention of deceiving. (155)

Answer 5

lying

Question 6

The trick to success is to learn from ____; and to learn, one must ____ and ____. (155)

Answer 6

one’s mistakes; admit the mistake and commit to correcting the error in the future.

Question 7

____ ethics may include such behaviors as complying with laws, complying with societal norms, telling the truth, and having concern for others’ well-being and respect for their freedom and independence. (156)

Answer 7

Personal

Question 8

____ ethics may include such behaviors as complying with company policies and procedures, telling the truth to the public and elected officials, protecting the confidentiality of coworkers and those one serves, and performing due diligence for the safety of the workers and the public. (156)

Answer 8

professional

Question 9

The FFCA’s Code of Ethics cites the following [5] principles: (156)

Answer 9

1) Maintain the highest standard of personal integrity and avoid conflicts of interest
2) Place public’s/employees safety and welfare above all other concerns
3) Ensure that the lifesaving services be provided fairly and equitably to all
4) Be mindful of the needs of peers and subordinates and assist them freely; offer encouragement
5) Foster creativity

Question 10

EMS organizations are expected to train to ____ standard and to investigate incidents where ____ acts may have occurred. (156)

Answer 10

an ethical; unethical

Question 11

Most organizations are held to ____ oversight, which is also responsible for investigating any incident involving unethical behavior. (156)

Answer 11

local government

Question 12

Although thee have been some past examples of chiefs being dismissed after a firefighter death, generally in cases of noncompliance, ____ is found at fault. (156)

Answer 12

the organization, not the individual,

Question 13

Researchers report that ___ and ___ are some of the most likely culprits of lying. (156)

Answer 13

extroverts and coworkers

Question 14

The most harmful lies involve ___ or ___. (156)

Answer 14

leaving out the truth or stating something misleading or absolutely false

Question 15

The act of lying is attached to a person’s ____. (156)

Answer 15

self-esteem

Question 16

As soon as people feel that their self-esteem is threatened, they ___. (156-157)

Answer 16

immediately begin to lie at higher levels

Question 17

This kind of behavior [lying] can be changed with ___ and ___. (157)

Answer 17

perseverance and leading by example

Question 18

Lying can be viewed as a person’s attempt to ___. (157)

Answer 18

see himself as he would like to be seen by others

Question 19

For people to keep fact and fiction separate, they must consciously commit to ___. (157)

Answer 19

telling the truth in every situation

Question 20

Although beliefs regarding service needs may be well founded, members and officers still need to use ___ when justifying these beliefs to the public and elected officials. (158)

Answer 20

truthful statements

Question 21

A person may be accused of lying when instead something went wrong within the communication process. This is especially true with ____ communication. (158)

Answer 21

verbal

Question 22

In the case of emergency incidents, ____ after a major event helps prevent the public from being informed by gossip and rumor, which might then color their perception of the official story. (158)

Answer 22

prompt communication

Question 23

“When in doubt, ____. It will confound you enemies and astound your friends.” (159)

Answer 23

tell the truth

Question 24

Deceit does not have to be direct communication of something that is untrue; it can also be ____. (159)

Answer 24

the withholding of information that others have a right to know

Question 25

Some studies indicate that it may take up to ___ for others to acknowledge any positive changes in behavior made by a person or an organization. (159)

Answer 25

2 years

Question 26

The ___ is directly responsible for the service the public receives and for the safety of the members. (159)

Answer 26

FES or EMS chief officer

Question 27

Although obedience may be deeply ingrained behavior for many public officials, it is important to remember that ___ is a powerful force that can override training in ethics, common sense and moral conduct. (160)

Answer 27

blind obedience

Question 28

Although most of this frank communication must take place in private, the chief officer should be able to approach his superior in any setting without ___. (160)

Answer 28

fear of reprisals

Question 29

Officers must always try to do what is ____. (160)

Answer 29

ethically right

Question 30

Every person should have an equal opportunity to succeed in accordance with ____. (160)

Answer 30

his abilities and hard work

Question 31

All players contribute to the best of their ability if ___. (160)

Answer 31

they are properly motivated

Question 32

The job of ___ is to get all employees to operate near their maximum performance level, what ever may be that level. (160)

Answer 32

a leader

Question 33

Only in those cases where ____ should different treatment be administered. (160)

Answer 33

an employee’s behavior is unacceptable

Question 34

A classic problem in selling the need for adequate fire protection and EMS is ____. (161)

Answer 34

the relatively infrequent need for these services by an individual