Ch 2. JB 3rd Key terms

Question 1

The practice of supervising and leading an organization to achieve its goals.

Answer 1

Administration

Question 2

A chief officer who supervises a number of fire companies or a subdivision of the fire department.

Answer 2

Battalion Chief

Question 3

Principle administrator of a fire department

Answer 3

Chief Officer

Question 4

Supervisors who have the responsibility of several EMS units or a section of the organization.

Answer 4

Emergency Medical Technician Supervisor

Question 5

A lack of knowledge required to make an informed decision.

Answer 5

Imperfect Information

Question 6

A labor union representing nearly 313,000 firefighters and paramedics.

Answer 6

International Association of Firefighters (IAFF)

Question 7

Inspiring trained personnel to safely and professionally complete their mission using the resources provided by the FES organization.

Answer 7

Leadership

Question 8

Ensures that the organization is prepared and able to accomplish its goals by establishing that sufficient personnel and equipment are available for the organization to perform its duties.

Answer 8

Management

Question 9

Refers to administrators spending some part of each day listening to problems and ideas of their staff, while physically wandering around an organization.

Answer 9

Management by walking around

Question 10

Rules that clarify consistent actions that result in proven outcomes and safe practices.

Answer 10

Standard operating procedures (SOPs)

Question 11

A group of employees assembled to discuss an important decision before implementation and to make recommendations.

Answer 11

Task force