Ch 4. JB 3rd Key terms

Question 1

A comparison between something very familiar and a new concept, idea, situation, etc. This helps the reader quickly and accurately understand the new idea.

Answer 1

Analogy

Question 2

Obstacles to change

Answer 2

Barriers

Question 3

This behavior is seen in close acquaintances’ of a leader, manager, or administrator. They are often seen supporting all actions even when strong evidence indicates the decision or information is wrong. Sometimes these individuals are known as “yes men” and can be recognized as those that agree with everything that is said by the supervisor.

Answer 3

Blind loyalty

Question 4

The process of altering, modifying, or making different an idea, device, or policy.

Answer 4

Change

Question 5

Intermediate, short-term goals implemented to periodically monitor progress toward a long-term goal

Answer 5

Checkpoints

Question 6

A sense of consciousness of reliance on circumstances faith, or belief that one will act in a right, proper, or effective way.

Answer 6

Confidence

Question 7

10% to 15% of the members of a given group who believe that a proposed change is a good idea.

Answer 7

Core of believers

Question 8

A set of shared attitudes, values, goals, and practices that are found in an institution, community, or organization generally unconsciously accepted by the members. Many times identified as “tradition.”

Answer 8

Culture

Question 9

Changing items or processes in interdependent systems to support the original change

Answer 9

Facilitating

Question 10

A group of individuals who represent the total organization and are appointed to define and devise a plan for implementation of a major change effort

Answer 10

Guiding coalition

Question 11

Positive (e.g., a rule or system of rules governing conduct or activity, money) and negative (e.g., discipline) reinforcement provided to make change more attractive

Answer 11

incentive

Question 12

A person generally in authority that guides and champions an organization or group through significant and often controversial changes.

Answer 12

Leader

Question 13

A technique using a combination of sound, video and written text for conveying ideas or information.

Answer 13

multimedia

Question 14

A small-scale preliminary study conducted to evaluate the feasibility, time, code, and adverse consequences, many times unintended, prior to the implementation of a change in policy or equipment

Answer 14

Pilot program

Question 15

This is the process to persuade others that the change proposed needs to be at the top of this list to start and complete in an expeditious fashion

Answer 15

Sense of urgency

Question 16

A group with shared interest in advancing a specific area of knowledge, learning, political, view, financial interest, or technology where members cooperate to affect or to produce justifications and solutions to support their point of view

Answer 16

Special interest group