ch 9

Question 1

planning

Answer 1

defining orgs goals
est a strategy
devleopung a comprehensive set of plans

Question 2

informal planning

Answer 2

not written down, short term, specific to org unit - weekly quality/safety reviews

Question 3

formal planning

Answer 3

written, specific, LT focus, shared goals with org - mothly sales target

Question 4

planning and performance

Answer 4

provides direction
reduces uncertainty
minimizes waste
set the standards for controllingv

Question 5

types of plans

Answer 5

breadth, time frame, specificity, frequency of use

Question 6

breadth

Answer 6

strategic: apply to entire org
est, orgs overall goals
ext period of time

ops: specify details of overall goals are to be achieved
short time

Question 7

traditional goal setting

Answer 7

top management obj –> division mgr obj –> dept mgr obj –> indiv employee obj

Question 8

management by objectives (MBO)

Answer 8

setting mutually agreed upon goals using goals to eval employee performance

Question 9

characteristics of well written goals

Answer 9

written in terms of outcomes rather than actions
measurable and quantifiable
clear as to a time frame
challenging yet attainable
written down
communicated