ch 7

Question 1

organization change

Answer 1

any change to ppl, stucture, technology of an org

Question 2

external forces for change

Answer 2

labour market
economic changes
technology
laws and regs
marketplace

Question 3

internal forces for change

Answer 3

change in workforce
new equipment/technology
changing attitudes
new org strat

Question 4

calm waters vs white waters

Answer 4

calm: smoothly w no issues vs rough waters and need to be adjusted quickly

Question 5

why doe people resist change

Answer 5

ambiguity and uncertainty
comfort of old habits
concern over fear of personal loss
personal convenience
perception that change is incompatible with goals and interests of org

Question 6

techniques for reducing resistance

Answer 6

education and communication
participation
facillitation and support
negotiation
coercion
manip

Question 7

how do orgs create an innovative culture

Answer 7

STIMULATE INNOVATION
- structural variables: organic struc, abundant resources, high inter unit communication, min time pressure, work and non work support
-HR variable: high commitment to training and dev, high job security, creative ppl
-cultural variable: acceptance of ambiguity, tolerance of impractical, low external controls, tolerance of risks and conflicts, focus on ends, open sys focus and feedback