ch 3

Question 1

bias

Answer 1

tendency toward a particular perspective/ideaology

Question 2

prejudice

Answer 2

preconceived belief, opinion, judgement toward a person or group of people

Question 3

stereotyping

Answer 3

judging a person based on a prejudicial perception of a group to which that person belongs

Question 4

glass ceiling

Answer 4

invisible barrier that separates women + minorities from the management positions

Question 5

diff types of diversity

Answer 5

age
gender
race
ethnicity
disabilities/abilities
religion
LGBT

Question 6

benefits working in a diverse workforce

Answer 6

people management: better use of employee talent, increased quality of team problem solving efforts, ability to attract and retain employees of diverse backgrounds

org performance: reduced costs associated w high turnover, absenteeism + lawsuit, enhanced problem solving abilities, improved system flexibility

strategic: increased understanding of marketplace, increased sales as increase market share, potential source of comp adv

Question 7

challenges working in a diverse workforce

Answer 7

stereotyping, glass ceiling, discrim
personal bias, prejudice