ch 11 final

Question 1

elements that affect org design

Answer 1

work specialization
departmentalization
chain of command
span of control
centralization/decentralization
formalization

Question 2

departmentalization

Answer 2

functional - functions performed
product - product line
geographical - territory/geography
process - basis of product/cx flow
cx - common cxs

Question 3

chain of command

Answer 3

continuous line if authority that extends from the top of the org to the lowest level and clarifies who reports to whom

Question 4

span of control

Answer 4

the number of employees who can be effectively and efficiently supervised by a manager

Question 5

centralization vs decentralization

Answer 5

C - orgs in which top managers make all the decisions and lower level employees carry out orders
DC - degree to which lower level employees provide input or actually make decision

Question 6

mechanistic org

Answer 6

high specialization
rigid departmentalization
clear chain of command
narrow spans of control
centralization
high formalization

Question 7

organic org

Answer 7

cross functional teams - highly flexible and adaptable structure
cross hierarchal teams - non standardized jobs
free flow of info - fluid team based structure
wide spans of control - ;little direct supervision
decentralization - open comm network
low formalization- empowered employees

Question 8

contemporary org designs

Answer 8

team structure, matrix structure, boundaryless, learning

Question 9

boundaryless

Answer 9

org design is not defined by, limited to, the horizontal, vertical or external boundaries imposed by a predefined structure

eliminates (internal) horizontal and external boundaries